OCN Certificate in Mediation in the Workplace

This accredited course has become the UK standard for those wishing to carry out workplace mediation or for those who wish to integrate highly effective mediation and conflict resolution skills into their present work role.

The Certificate training is specifically designed to develop the necessary and essential skills to carry out face-to-face workplace mediation between people in dispute and to understand how mediation can be used effectively within the context of organisations, interpersonal conflicts between employees and its use within such personnel policies as grievance, equal opportunities and harassment.

This course is competency-based and accredited by the Open College Network and is supported by PMR’s extensive experience in carrying out independent workplace mediations for a whole range of public and private organisations and companies throughout the UK.

It is based on the classic mediation principles and six-step mediation structure, and also includes a range of practical conflict resolution skills and communication techniques which can be used as a valuable every day management skill.
It is intensive skills training at its best, based on a mixture of participative group exercises and role-plays of typical workplace disputes.
Successful completion of Units 1 & 2 also makes you eligible to attend the advanced Unit 3 ‘Workplace Mediation with Teamsä’ which we offer every two years.

Delivery:	Classroom
Regions:	The East Midlands London
Category:	Learning & Development Management