Further Details
Objectives & Deliverables of the Programme
Module One: 3 Days
Please refer to The Team Leader Foundation Course for Objectives and Deliverables
Module Two: 2 Days
Objectives
On completion of this module, you will be able to:
· Identify training requirements and develop the team
· Provide coaching and feedback to improve performance
· Apply a variety of techniques for problem solving and decision making
· Use leadership skills to maintain discipline and handle conflict situations
Deliverables
· How to develop your team
· Practice in coaching
· Techniques for giving feedback and handling conflict
· Explanation of the four phases of the training cycle
· Practice in problem solving
· Analysis of the stages of dealing with difficult situations
· Reinforcement of learning on motivation
Module Three: 3 Days
Objectives
On completion of this module, you will be able to:
· Manage the relationships outside the team
· Apply continuous improvement techniques to improve the productivity of the team
· Provide customer focus for the team in meeting the expectations of both internal and external customers
· Manage data and information systems to identify trends and take action to deliver on target
· Explain the importance of a robust health and safety environment
· Organise and control the team’s resources
Deliverables
· Overview of the stages of influencing – inside and outside the team
· How to encourage continuous improvement
· Techniques for self-organisation and time management
· How to organise and control resources
· Overview of health and safety
· Assertiveness techniques
· How to deal with customer complaints and give good service
· Strategies for dealing with individual and team reactions to change
Total Programme Deliverables
· Greater skill in undertaking the role of the team leader
· Enhanced customer service
· Appropriate training and development of people in the team
· Improved use of the strengths in the team to achieve objectives
· Greater productivity using management information, continuous improvement and the application of problem solving techniques
· Reduction in performance issues from poor discipline or conflict situations
· Higher team morale and motivation leading to higher levels of performance
Guide price
Please enquire |
