The Complete Team Leader

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Other Supervisory Skills courses

Supervisory development (2 days)

Today’s ‘flattened’ organisational and management structures place far greater demands on the Team Leader. It creates a need for a broader level of knowledge, awareness and skills to operate effectively in an increasingly competitive business environment. Greater responsibility has devolved to teams - which are now often accountable for maintaining and improving their own performance - to support achievement of overall company goals.

Who should attend?

This programme is directed at practising and aspiring team leaders and junior managers from all sectors of industry and commerce, including service sectors. The programme is suitable for those who are new to the role and need to quickly establish credibility, and for those who have some experience of the role but would benefit from structured development.

Delivery:
  • Classroom
Regions:
  • The West Midlands
  • South West England
Category:

Further Details

Objectives & Deliverables of the Programme



Module One: 3 Days



Please refer to The Team Leader Foundation Course for Objectives and Deliverables



Module Two: 2 Days



Objectives



On completion of this module, you will be able to:

· Identify training requirements and develop the team

· Provide coaching and feedback to improve performance

· Apply a variety of techniques for problem solving and decision making

· Use leadership skills to maintain discipline and handle conflict situations



Deliverables



· How to develop your team

· Practice in coaching

· Techniques for giving feedback and handling conflict

· Explanation of the four phases of the training cycle

· Practice in problem solving

· Analysis of the stages of dealing with difficult situations

· Reinforcement of learning on motivation



Module Three: 3 Days



Objectives



On completion of this module, you will be able to:

· Manage the relationships outside the team

· Apply continuous improvement techniques to improve the productivity of the team

· Provide customer focus for the team in meeting the expectations of both internal and external customers

· Manage data and information systems to identify trends and take action to deliver on target

· Explain the importance of a robust health and safety environment

· Organise and control the team’s resources



Deliverables



· Overview of the stages of influencing – inside and outside the team

· How to encourage continuous improvement

· Techniques for self-organisation and time management

· How to organise and control resources

· Overview of health and safety

· Assertiveness techniques

· How to deal with customer complaints and give good service

· Strategies for dealing with individual and team reactions to change



Total Programme Deliverables



· Greater skill in undertaking the role of the team leader

· Enhanced customer service

· Appropriate training and development of people in the team

· Improved use of the strengths in the team to achieve objectives

· Greater productivity using management information, continuous improvement and the application of problem solving techniques

· Reduction in performance issues from poor discipline or conflict situations

· Higher team morale and motivation leading to higher levels of performance

This Training Course is taught in classrooms in the following locations:
Coventry
Salisbury

Guide Price: Please enquire