Further Details
Objectives
On completion of the programme, you will be able to:
· Assess your current style, its strengths and its weaknesses
· Develop your behaviour to build positive relationships
· Express yourself positively and with impact
· Say ‘no’ when it is necessary
Deliverables
· Active listening exercises
· The recipe for successful interpersonal communication and strong working relationships
· A list of the barriers to communication
· Definitions of the mediums for communication
· A personal communication style audit
· Definitions of aggressive, passive & assertive behaviour
· How to replace negative with positive thinking
· Methods for dealing with sensitive issues
· Clarification of the suitable approaches when expressing opinions to colleagues and managers
· How to handle complex situations more confidently
· How to minimise the risk of alienating or offending others
· Methods for handling adverse comments or attitudes in others
· Words and body language that improve assertiveness
· Improved self-belief and self-esteem
Guide price
£630.00 |
