Further Details
The importance of interpersonal communications.
What prevents us from communicating effectively?
Listening and responding.
How to improve listening skills.
Transactional Analysis.
My preferred style: an audit.
The techniques of active listening.
Giving and receiving feedback.
Helpful/Unhelpful feedback.
Praising success.
Improving Understanding: Ladders of inference.
Practice the tools you have learned - role-plays based on real life situations to identify individual styles, strengths and areas for development. This will enable you to experiment with new techniques and discover how the learning fits together.
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