Further Details
What is behavioural analysis?
What behaviour patterns are learnt?
What is transactional analysis?
How your state of mind affects the way you communicate.
Understanding what motivates your people.
Understanding the environment that best suits them.
Understanding the patterns of communication that help motivate.
Managing Assertively.
What is assertiveness?
Diagnosing your own behaviour.
Handling people problems.
Practice the tools you have learned - role-plays based on real life situations to identify individual styles, strengths and areas for development. This will enable you to experiment with new techniques and discover how the learning fits together.
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