Further Details
What motivates our behaviour towards others?
The barriers to interpersonal communication.
What is the difference between my own perceptions and the way others see me?
The difference between behaviour and motivations.
What is rapport?
How different behavioural styles interact.
Choosing and making an approach.
Assertiveness and how it can help you to handle difficult situations.
Key skills of communication: listening, observing and questioning.
Matching words with behaviour.
How conflict arises.
What are the implications on behaviour?
Resolving conflict.
Seeking agreement: Ladders of inference.
Practice the tools you have learned - role-plays based on real life situations to identify individual styles, strengths and areas for development. This will enable you to experiment with new techniques and discover how the learning fits together.
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