Further Details
The course covers the following topics:-
Managing the transition from team member to team leader
The planning process
The task execution cycle
Decision making
Time Management & Delegation
Managing conflict & problem employees
Discipline & Procedures
Gaining acceptance of change
The 'listening' manager
Management by Objectives
Effective Communication
Team Building
The importance of Key Performance Indicators(KPIs)
Staff appraisal
Interviewing technique
Some of the course content is trained using interactive role play which is recorded so that a constructive critique can be carried out afterwards.
Guide price
£445 per delegate |
