Course Title: Part 1: Roles and Responsibilities of the Door
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Content: Customer Care, Personal Skills, The Law, First Response Skills, Emergency Procedures, Arrest, Reporting Skills
Part 2 Content: Understanding Aggression, Communication Skills, Creating Safe Territory, Intervention Skills, Aggression Diffusion Skills, Planning for Safety
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Part 1 Role and responsibilities of a door supervisor (15 hours)
This covers:
Appropriate behaviour for door supervisors
Civil and criminal law
Searching and arresting procedures
Drugs awareness
Recording incidents and crime scene preservation
Licensing law
Equal opportunities and discrimination
Health and Safety at work
Emergency procedures
Part 2 Communications Skills and Conflict Management (15 hours)
This includes:
How to refuse entry and how to eject that reduces risk of conflict
Identifying the types of incidents inside a venue and how to deal with them
Understanding the law about arrest