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Customer Service

Training Courses

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Training course summary

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An introduction level customer service course, which outlines the skills necessary to deliver excellent customer service.

Regions:
  • Midlands
Delivery:
  • Public
Category:
Difficulty:
  • Introductory

Further Details



One day open courses at venues across the midlands. Ideal for small to medium sized organisations that want to train less than six employees at a time.

The course covers appropriate behaviours, customer retention, communication, complaint handling, problem solving and handling angry customers.

Guide price

£200 per candidate

 

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