Further Details
Duration:
5 Days
Overview:
This intensive workshop is intended for experienced Service Management Consultants and Line Managers with responsibilities for the day to day running of Data Centres, Computer Operations, Communications Networks or an IT Infrastructure in general.
How will I benefit?
On successful completion of the course the participants will be able to:
Describe a method for managing the IT Infrastructure (developed to the ISO 9001 standard)
Describe the main features of the Service Support disciplines: Configuration Management, Incident Management, Problem Management, Change Management, Service Desk and Release Management.
Understand the need for software tools and describe their strengths and weaknesses.
Plan, design, implement and operate within each of the IT Service Support modules.
Who should attend?
Attendees must have five years relevant IT experience and have passed the ITIL Foundation exam if they wish to take the Managers' examination.
For more information visit www.itil.uk.com
Guide price
£1265 inc. courseware + £145 exam |
