Further Details
Duration:
3 Days
Overview:
This course is designed to provide a foundation level of knowledge in IT Service Management. It is aimed at all personnel who wish to become familiar with the best practices for IT Service Management, as defined in the IT Infrastructure Library (ITIL) guidelines. In particular, it enables people to understand the terminology used within the ITIL approach.
Learning objectives
Understand ITIL and what it can do for Service Management.
Understand how to implement ITIL, maximize your benefits while minimising your risks and costs.
Understand leadership's role in the successful application of ITIL.
Who should attend?
Both end user staff and IT staff who wish to improve, or need to formalise, their understanding of the principles of best practice. This is an intensive course that makes extensive use of tutor led discussions.
For more information visit www.itil.uk.com
Guide price
£710 inc. all courseware & exam |
