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ITIL Service Management (3 days)

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Training course summary

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This course is designed to prepare delegates to sit the ISEB Foundation Certificate examination, a one-hour, multiple-choice paper, which is available both on-line, through Prometric, or in written format.
Regions:
  • All Areas
Delivery:
  • In House
Category:
Difficulty:
  • Introductory

Further Details

Many IT Service Departments have embarked upon a campaign to establish a professional “best practice” culture. The education process for this started at the top of the organisation as is quite normal. Having established the framework with senior management the next logical step is to gain the commitment of the operational staff of the relevant IS/IT functions.

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