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ITIL Service Management (3 days)

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Training course summary

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This course is an intensive introduction to the ITIL service management framework, providing a “best practice” approach to all aspects of the service lifecycle which is designed to enable successful delivery and support of quality IT Services. The course consists of short lectures, discussions, examination technique, mock examinations and culminates in an invigilated exam on the third day. It provides an excellent introduction to IT Service Management, and offers preparation for a Service Improvement Programme.

Regions:
  • All Areas
Delivery:
  • In House
Category:
Difficulty:
  • Introductory

Further Details

This course provides a solid foundation for those seeking an entry-level professional qualification in IT Service Management and is a pre-requisite for progression to the ITIL V3 Lifecycle and Capability modules. Candidates will gain knowledge of the key concepts, processes and functions that make up ITIL Service Management.

Guide price

£745 + vat

 

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