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Training course summary |
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This course has been developed to cover the agreed standards and objectives for the Help Desk Institute's Help Desk Manager qualification. The course content matches that of HDM 1 and HDM 2 bus is delivered in a more intensive format.
Throughout the 5 days, delegates are encouraged to participate in discussions and group exercises that should enrich their knowledge and understanding of their environment. They will participate in discussions and group exercises on the role and responsibilities of the modern help desk and determine the necessary attributes, skills and knowledge required for their staff. All delegates should, on completing the course, have developed plans that they can implement to improve the desk's contribution to the business and to the development and enhancement of their team and themselves. |
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