Help Desk Manager Part 2 (HDM 2)
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Part Two (HDM 2) is a highly interactive 2 days that involves the delegates from the very beginning, via discussions, exercises and presentations. It enables all participants to develop a greater awareness of the pivotal role the help desk can play within the organisation and the responsibilities the Help Desk Manager should expect and actively look for.
Delegates will identify ways in which they can actively build better relationships with their customers and peers and they will review the interactions they have with other key processes iwthin the IT function. Ways to develop both the team and individuals within the team will be identified, as will methods for the recruitment and retention of staff. All delegates should, on completing the course, have developed plans that they can implement to improve the desk's contribution to the business, and to the development and enhancement of their team and themselves.
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Further Details
Course objectives:
- Develop a greater understanding of today's business environment and the place the support centre and/or help desk holds within it
- Identify the processes with which the help desk has greater involvement and the manner in which they interact
- Develop plans for the professional development of both self and team
- Address issues of relationship management in all aspects of the role of the Help Desk Manager
This Training Course is taught in classrooms in the following locations:Stoke on TrentBromley
Information provided is for information purposes only and no guarantees are made with regards to accuracy. It is advised that all details are checked prior to making a booking. Contents © 1999 - 2012. All rights reserved.
