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Training course summary |
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This course is predominantly intended for staff new to the telephone customer support environment. However, it is also an extremely useful 'refresher' course for all staff who regularly use the phone to support customers both internal and external, in their customer support role.
The course is based upon the standards and objectives for the Help Desk Institute's Customer Support Specialist qualification and leads to the opportunity to sit an examination in which the delegate's knowledge and understanding of the role and the environment will be evaluated. |
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