Core Skills in Creating Excellence in Patient Experience
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Lead the creation of a truly customer-centric culture of excellence
Positive patient experience is a core component of Clinical Business Excellence, ignored at considerable peril. With the government committed to a choice agenda, money following the patient through payment by results, PCTs targeted to increase provider numbers and the Conservatives intent on extending this further, it is essential that all services get their house in order in this vital area. This course, designed for those taking the lead, comprehensively covers developing a patient experience excellence strategy and implementing it throughout a team, department or even a whole Trust.
NB we also have a ‘customer service skills’ programme for team members
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Further Details
The course format consists of lectures, case studies, discussions, individual and group exercises. It's fast-paced and highly productive.
This Training Course is taught in classrooms in the following locations:
London N
London NW
Information provided is for information purposes only and no guarantees are made with regards to accuracy. It is advised that all details are checked prior to making a booking. Contents © 1999 - 2012. All rights reserved.
