Stepping up into a Supervisory Role

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Other Management Training courses

Managing in a Matrix
Foundation Management Development Programme

Learning outcomes

At the end of this programme you will be able to:
• Use the skills and techniques needed to support effective performance in the job
• Delegate and give feedback to your staff
• Handle difficult situations
• Understand team roles
• Understand what motivates people
• Set SMART goals

Delivery:
  • In house
Category:

Further Details

Topics Include

The Supervisor's Role

Defining the job

The 'hands off' versus the 'hands on' role
Identifying alternative styles of management and leadership
Firefighting or delegation

Planning and Organising
Planning tasks
Setting objectives
Prioritising goals
Managing time
Managing resources
Agreeing and meeting deadlines
Solving problems

Making decisions
Accepting and sharing responsibility for achieving the task.

Managing the Team
Communicating clearly
Giving instructions
Delegating effectively
Co-ordinating team goals and team effort.

Team Skills
Leading the team
Different roles within the team
Creating and sustaining morale
Motivating staff
Handling conflict within the team.

Monitoring and Evaluating Performance
Factors which affect performance
Why people achieve
Why others fail to meet required standards
Evaluating results
Improving performance through praise

Personal Awareness:
Considering your own management style
The effect of personality
Avoiding personality clashes
How to manage confrontation.
Giving constructive criticism
Handling discipline assertively

This Training Course is offered "in house" at the following locations:
Aberdeen
Dundee
Dumfries
Edinburgh
Falkirk
Glasgow
Galshiels
Kilmarnock
Kirkwall
Kirkaldy
Motherwell
Paisley
Perth
Inverness
Belfast
Durham
Darlington
Harrogate
Hull
Leeds
Newcastle
Sunderland
Cleveland
Wakefield
York
Blackburn
Bradford
Bolton
Carlisle
Chester
Crewe
Blackpool
Huddersfield
Halifax
Liverpool
Lancaster
Manchester
Oldham
Preston
Stockport
Warrington
Wigan
Cambridge
Colchester
Derby
Doncaster
Ipswich
Leicester
Lincoln
Nottingham
Norwich
Peterborough
Sheffield
Birmingham
Coventry
Stoke on Trent
Telford
Dudley
Hereford
Northampton
Worcester
Walsall
Wolverhampton
Cardiff
Llandrindod
Llandudno
Newport
Swansea
Shrewsbury
Bath
Bournemouth
Bristol
Dorchester
Exeter
Gloucester
Plymouth
Swindon
Salisbury
Taunton
Torquay
Truro
St. Albans
Brighton
Chelmsford
Canterbury
Guildford
Hemel Hempstead
Luton
Medway
Milton Keynes
Oxford
Portsmouth
Reading
Redhill
Stevenage
Slough
Southampton
Southend on Sea
Tonbridge
Bromley
Croydon
Dartford
London E
London EC
Enfield
Harlow
Ilford
Kingston upon Thames
London N
London NW
Romford
London SE
Sutton
London SW
Twickenham
Southall
London W
London WC
Watford
Shetland Isles
Outer Hebrides
Isle of Man
Guernsey
Jersey

Guide Price: from £95 per person (based on a group course)