Assertiveness & Influencing Skills

By the end of this course delegates will be able to:

Understand and overcome the barriers to being assertive
Recognise certain behaviour traits in themselves and others and learn to deal with them
Take control of and manage difficult situations
Listen to and communicate effectively with different people to achieve a win-win situation
Recognise the interpersonal needs of others
Be able to build trust with different people
Solve important communication challenges
Achieve results quicker

Course content:

What do you really want from today’s session
Detailed descriptions of Assertive/Submissive/Aggressive behaviour
Using positive language
Direct communication
Understanding NO and saying NO more often
How to influence and persuade others, in a positive and motivating manner. Resulting in a win v win outcome
Being adult and positive in your behaviour everyday
Discussion exercises
Being more confident in the workplace

Team and individual task exercises:

Discussing and detailing behaviours (Assertng and detailing behaviours (Assertive/Submissive/Aggressive)
Generating their "own" behaviours sheet and understanding what they have to change
Their basic rights action plan. What have they lost control over?
Two discussion topics – this will allow delegates to display different behaviours.
Delegate feedback sheets
Using assertive self-expression scenarios
Influencing questionnaire - giving an instant score on where they are at the moment
Delegate action plan – what are they going to use in their day to day role

Comprehensive delegate handout packs, containing practical and well written theory.

Duration:
One day course – contact us NOW for the next available dates, venue and availability*.