Further Details
By the end of this course delegates will be able to:
Understand and overcome the barriers to being assertive
Recognise certain behaviour traits in themselves and others and learn to deal with them
Take control of and manage difficult situations
Listen to and communicate effectively with different people to achieve a win-win situation
Recognise the interpersonal needs of others
Be able to build trust with different people
Solve important communication challenges
Achieve results quicker
Course Content:
Understanding how to influence and persuade colleagues
Improving communication, by the use of language, verbal and visual
Confidence and self esteem
Dealing with fear, finding workable solutions
Understanding assertive behaviour
Adopting your behaviour to achieve a win-win situation
Using new skills assertively to achieve objectives
A frame work for effective communication
Saying NO without feeling guilty
Handling conflict constructively
Duration:
One day course – Contact us for the next available dates and venue information.
Cost:
£175.00 plus VAT, per delegate that includes all course materials, refreshments, lunch and certificate.
Guide price
£175.00 |
