Core Skills in Customer Service Excellence
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Aimed firmly at front line staff, Core Skills in Customer Service Excellence is designed to encourage exceptional skills in and continuous attention to creating a superb patient, public and service user experience irrespective of your service type. This comprehensive programme covers the importance of an excellent experience, through skills development, right to embedding it as an enduring culture. What’s more, all team members exit the programme with an unambiguous picture of how a superior experience translates into security and success for them.
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Further Details
The course is very practical, designed to provide participants with working methodologies and clear instructions to enable them to apply the new skills directly on return to service. The format consists of lectures, case studies, discussions, individual and group exercises all designed to embed core principles in customer service excellence.
This Training Course is taught in classrooms in the following locations:
Manchester
London N
London NW
Information provided is for information purposes only and no guarantees are made with regards to accuracy. It is advised that all details are checked prior to making a booking. Contents © 1999 - 2012. All rights reserved.
