Further Details
The principles of effective management skills are explained and related to each delegate’s business. Participants will also be shown in a practical way how to apply the principles in a face-to-face situation. Course content:
Session 1: Communication
The communication chain
General listening tools and techniques
Passing on the right amount of information first time
Using questions to check understanding
Sharing the right amount of information with others
Session 2: Motivation
Motivation types
Understanding the theory of motivation
What motivates others
Using the five step success model
Leading by example
Session 3: Discipline & Grievance
ACAS best business practise
Handling difficult situations quickly and effectively
The discipline & grievance interview
Monitoring follow up performance
Managing poor performance
Session 4: Team Work & Leadership
Stages of team development
Different team types and descriptions
Working effectively as a team
Setting personal leadership examples
Difference between managers and leaders
Session 5: Appraisal Skills
The purpose of performance management
The role of appraisal in employee development
The do’s and don’ts of an interview
Setting and achieving S.M.A.R.T objectives
Managing the objectives throughout the year
Session 6: Assertiveness & Influencing
Understanding how to influence and persuade colleagues
Improving communication, by the use of language, verbal and visual
Confidence and self esteem
Adopting your behaviour to achieve a win-win situation
Using new skills assertively to achieve objectives
Session 7: Delegation
Assessing delegates current delegation skills
Preparing for delegation
The correct delegation process
Giving constructive feedback
Barriers to delegation and how to overcome them
Session 8: Coaching Others
Verbal and visual learning
Coaching others
Checking understanding
Using learning styles
Using training techniques, aids and equipment
Duration/Group Size:
Over eight half-day sessions. Contact us for the next available dates and venue. This programme is limited to a maximum of 12 delegates, thus allowing us to “care” for each one.
Cost:
£995.00 plus VAT, per delegate this includes all course materials, refreshments and certificate.
Guide price
£995.00 plus vat per delegate |
