Further Details
By the end of this course delegates will be able to:
Understand customer care and client expectations
Use new tools to increase quality customer care
Be more customer focused
Able to negotiate a win-win situation
Maintain higher customer retention levels
This course is a practical, participative and enjoyable session. It relies heavily on a mix of theory and practical examples which delegates will enthuse about.
Course Content:
What do customers expect and want
Handling different customer scenarios and types
Seven quality service standards
Customer handling skills
The key elements of customer care
Dealing with customers in the right manner
Duration:
One day course; contact us for the next available dates and venue.
Cost:
£175.00 plus VAT, per delegate that includes all course materials, lunch, refreshments and certificate.
Guide price
£225.00 plus vat per delegate |
