Further Details
Individuals whose current role requires them to interact with others and who would benefit from an enhanced ability to persuade and influence; particularly useful for those in staff management, and/or whose promotion may require them to have more client contact.
What you'll learn:
- How to make a positive first impression every time
- How to avoid sending unintentional messages
- Developing the voice of success
- Projecting authority and personal power without being 'pushy'
- Five words which devalue your message
- How to make an impact when you don't have much to say
- Six techniques for becoming an active listener
- How to handle interruptions with confidence
- Timing - when to express your opinion
- Handling difficult people and tough situations
- Identifying and solving your most challenging people problems
- Understanding the difference between passive, assertive and aggressive
- How to give constructive feedback and avoid the defend/blame/attack cycle
- Using a step-by-step action plan for future development
- Practical Sessions
This course is designed to be interactive and participative. There will be a number of practical exercises in pairs and small groups that will enable delegates to practice their new skills in a low risk environment.
Guide price
£695 (2 days) |
