Developing Personal Impact

Individuals whose current role requires them to interact with others and who would benefit from an enhanced ability to persuade and influence; particularly useful for those in staff management, and/or whose promotion may require them to have more client contact.


What you'll learn:


- How to make a positive first impression every time


- How to avoid sending unintentional messages


- Developing the voice of success


- Projecting authority and personal power without being 'pushy'


- Five words which devalue your message


- How to make an impact when you don't have much to say


- Six techniques for becoming an active listener


- How to handle interruptions with confidence


- Timing - when to express your opinion


- Handling difficult people and tough situations


- Identifying and solving your most challenging people problems


- Understanding the difference between passive, assertive and aggressive


- How to give constructive feedback and avoid the defend/blame/attack cycle


- Using a step-by-step action plan for future development


- Practical Sessions


This course is designed to be interactive and participative. There will be a number of practical exercises in pairs and small groups that will enable delegates to practice their new skills in a low risk environment.