Executive Office Skills
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Executive Office Skills OCN Level 2 Course
This home learning course programme is designed for anyone looking to gain or improve their office and administration skills
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You will learn to:
Introduce customer care
Handle complaints and difficult customers
Demonstrate customer care
Raise awareness of of good practice in personnel administration
Explore the techniques of recruitment and interviewing
Demonstrate the need for staff record keeping
Explain data protection legislation
Project management techniques
Team selection techniques
Develop an understanding of body language
Develop listening skills
Demonstrate letter writing skills
Practice good telephone communication skills
Explain the training cycle
Demonstrate training methods and techniques