Customer Care (Skills Course)
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This course is designed to show you how you can make customers feel that you are genuinely interested in them - interested in them as people, not merely as accounts.
By the end of this course, you will:
recognise why you need a customer care programme.
have an action plan to install a customer care programme in your business.
understand customer care skills and how to use them.
develop a complaints handling procedure that strengthens the bond between your business and your customers.
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Further Details
Why Your Business Needs Customer Care
Why You Must Care About Customer Care
Your Plan of Campaign
- for a 1 or 2 person business
- for a larger business
Customer Care Skills
Handling Complaints
Your Personal Action Plan
Qualifications
On completion of your course, you will receive two qualifications:
Qualification 1: Customer Care (Skills Course) Certificate
Customer Care (Skills Course) Certificate issued by Stonebridge Associated Colleges, entitling you to use the letters SAC Cert after your name.
Qualification 2: Level 1 Customer Care (Skills Course) Award
At the end of this course successful learners will also receive a level 1 NCFE Award certificate of achievement. That means that it is independently accredited at a level of learning equivalent to level 1 on the National Qualifications Framework (NQF) for England, Wales and Northern Ireland (in which case GCSE's are at levels 1 and 2 and A Levels are at level 3).
This award has been designed by Stonebridge Associated Colleges to meet specific learners' or employers' requirements. Accreditation by NCFE is a guarantee of quality. It means that this learning programme has been scrutinised and approved by an independent panel of experienced educational professionals and is quality audited biannually by NCFE.
Study Options
This course is an online course. With online study you have access to your entire course from the start of your studies. You can access your course materials, and submit all of your question papers to your personal tutor, online from anywhere in the World using your unique student account.
If you do not have Internet access, or would prefer to study this course via the traditional paper/postal based study method, you can find more information on the course by clicking on the link below.
Fees
Information provided is for information purposes only and no guarantees are made with regards to accuracy. It is advised that all details are checked prior to making a booking. Contents © 1999 - 2012. All rights reserved.
