Business Communication (Byte Size)

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Communication is essential in all business. It is important at all levels and in all areas of organisations what ever they do and where ever they are. In this course we look at some basic communication theory that you need to understand to help you communicate more effectively.  Communication is a complex subject as we, as human beings, are complex, our work tasks are complex and our world is becoming increasingly more complex.
Communication skill is an enabling factor that allows us to perform the work of the organisation. It is essential for business success and as an individual, you need to be an effective communicator for your future career.
In this course we look at some communication models and some effects on and barriers to the communication process. It is obviously important for us to understand how these might arise, if we want to improve organisational effectiveness and efficiency. We also consider how organisational structure affects the flow of information required for co-ordination, decision-making and awareness.
The term communication covers a vast field of study. There are many books you can consult on specific skills such as report writing, presentations, interviews, and body language. The aim of this course is to cover basic concepts which will help you in the world of communication at work.

Delivery:
  • Online
Category:

Further Details

Communication: Some Theories and Models




  • Introduction


  • What is communication?


  • Purposes of organisational communication 


  • Communication and leadership


  • Verbal and non-verbal communication


  • Five models of communication


  • Perspectives of communication


  • Summary


Barriers to Communication




  • Introduction


  • Barriers to communication


  • Message ambiguity


  • Language


  • Distortion


  • Physical noise and distance


  • Emotions - fear, anxiety, mistrust, anger


  • Perceptions


  • First impressions and frozen evaluations


  • Stereotyping


  • Polarization


  • Evaluate too early and not listen


  • Summary


Formal and Informal Communication




  • Introduction


  • Formal and informal communication 


  • Vertical communication 


  • Network patterns 


  • Horizontal (lateral) communication 


  • The grapevine


  • Summary






Qualifications





Qualification 1: Business Communication (Byte Size) Certificate

Business Communication (Byte Size) Certificate issued by Stonebridge Associated Colleges, entitling you to use the letters SAC Cert after your name.







Study Options





This course is an online course. With online study you have access to your entire course from the start of your studies. You can access your course materials, and submit all of your question papers to your personal tutor, online from anywhere in the World using your unique student account.

If you do not have Internet access, or would prefer to study this course via the traditional paper/postal based study method, you can find more information on the course by clicking on the link below.










Fees





 

Guide Price: £50.00