Airline & Airport Passenger Service Agents
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The aims of the programme are to enable students to develop the skills to operate effectively in the aviation passenger service agent environment.
In turn a secondary aim is to help students intending a career in air transport industries to gain practical and relevant skills which will enhance their employability.
At the end of this programme, students will be able to:
Understand the unique operating environment and requirements of staff engaged in passenger service occupations
Identify the skills and characteristics required for passenger service agents to be effective
Demonstrate an understanding of the verbal skills [and industry knowledge] required of passenger service agents
Demonstrate an understanding of the written skills [and standards] required of passenger service agents
Describe the essential features and equipment encountered in a passenger service agents environment
Describe the service standards required of passenger service operatives
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Further Details
Unit One:
- Time Management, Suitability & Airline & Airport Preparation Standards
- Use time effectively and plan appropriately
- Understand the airline requirements for new airline or airport PSA's
- Understand the Assessment procedures used for aviation PSA's
- Identify the characteristics of working effectively in an aviation PSA team
Unit Two
- Introduction to Verbal Airline & Airport PSA Standards
- Complete and read effectively a P.A. script, memorising key features
- Identify correct techniques for using the P.A. system
- Identify correct answers to airline jargon terms
- Prepare for an effective self introduction
Unit Three
- Introduction to Written Airline & Airport PSA Standards
- Locate necessary and relevant information for research
- Carry out a research activity on a UK airline and present it effectively
- Completing a standard airline style test
- Complete a standard airline style application form
Unit Four
- Introduction to Effective Airline & Airport Service Standards
- Identify the key feature of the layout of a typical airport
- Identify relevant equipment and its use for a practical check-in scenario
- Prepare for situations requiring effective PSA service
- Apply airline & airport service to passenger needs and requests
Qualifications
Airline & Airport Passenger Service Agents Certificate
On successful completion of any course the Study House Certificate of Achievement will be awarded. Students can then sit the ASET examination. (a QCA approved awarding body) and gain a recognised award.
Study Options
This course is an online course. With online study you have access to your entire course from the start of your studies. You can access your course materials, and submit all of your question papers to your personal tutor, online from anywhere in the World using your unique student account.
If you do not have Internet access, or would prefer to study this course via the traditional paper/postal based study method, you can find more information on the course by clicking on the link below.
Fees
Information provided is for information purposes only and no guarantees are made with regards to accuracy. It is advised that all details are checked prior to making a booking. Contents © 1999 - 2012. All rights reserved.
