Microsoft Certified Systems Administrator (MCSA)

Prerequisites
In order to successfully pass this course, you should have 6 to 12 months of experience administering client and network operating systems in environments that has:

250 to 5,000+ users
Windows XP as a desktop operating system
Three or more physical locations
Three or more domain controllers
Network services and resources such as messaging, database, file and print, proxy server, firewall, Internet, intranet, remote access, and client computer management
Connectivity requirements such as connecting branch offices and individual users in remote locations to the corporate network and connecting corporate networks to the Internet
In addition, candidates must:

Have one year of experience implementing and administering any desktop operating system in a network environment
Have experience in supporting end users who run Microsoft XP in both a business and leisure environment
Be familiar with using Windows-included applications such as Internet Explorer and Office
Resolve issues by telephone, remote access or visiting an user’s desktop
Who is this course for?
This course is for those looking to succeed in a job role that demands skills in managing and troubleshooting network environments in the Windows operating system. Such jobs include systems or network administrator, network operations analyst, network technician, and technical support specialist.
What will I learn?
Upon successful completion of the course, you will be able to:
Installing, Configuring and Administering XP

Install Windows XP Professional
Implement and conduct administration of resources
Implement, manage, monitor and troubleshoot hardware devices and drivers
Monitor and optimise system performance and reliability
Implement, manage and troubleshoot network protocols and services
Configure, manage and troubleshoot security
Support for XP Users

Install a Windows desktop operating system
Manage and troubleshoot access to resources
Configure and troubleshoot hardware devices and drivers
Configure and troubleshoot the desktop and user environments
Troubleshoot network protocols and services
Troubleshooting Desktop Applications on Windows XP

Configure and troubleshoot applications
Resolve issues related to usability
Resolve issues related to application customisation
Configure and troubleshoot connectivity for applications
Configure application security
Managing a Windows Server 2003 Environment

Manage and maintain physical and logical devices
Manage users, computers and groups
Manage and maintain access to resources
Manage and maintain a server environment
Manage and implement disaster recovery
Implementing and Maintaining a Windows Server 2003 Network Infrastructure

Implement, manage and maintain IP addressing
Implement, manage and maintain name resolution
Implement, manage and maintain network security
Implement, manage and maintain routing and remote access
Maintain a network infrastructure
What certificate will I get?
After passing this course, you will receive the Microsoft Certified Systems Administrator certification, as well as the Microsoft Certified Desktop Support Technician certification.
You will also have passed three of seven exams necessary to gain the MCITP Enterprise Administrator certification.
What course materials do I get?
To help you excel in your examinations through effective and efficient learning, ICS will provide you with all the learning materials necessary:

Flash video tutorials led by a virtual instructor
Interactive simulations and resources
E-books
Practice exams
Microsoft-branded supporting textbook 
Course and assessment guide to help you pass your exams.
What support do I get?
You will have access to our dedicated ICS Technology Student Community, which will allow you to share and collaborate with your peers and browse our resource library. 
Sample Course Material
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Related Courses

Microsoft Certified Desktop Support Technician
Microsoft Certified Systems Engineer




Course Outline
EXAM 70-270
Installing Windows XP Professional

Perform and troubleshoot an attended installation of Windows XP Professional
Perform and troubleshoot an unattended installation of Windows XP Professional
Install Windows XP Professional by using Remote Installation Services (RIS)
Install Windows XP Professional by using the System Preparation Tool
Create unattended answer files by using Setup Manager to automate the installation of Windows XP Professional
Upgrade from a previous version of Windows to Windows XP Professional
Prepare a computer to meet upgrade requirements
Migrate existing user environments to a new installation
Perform post-installation updates and product activation
Troubleshoot failed installations
Implementing and Conducting Administration of Resources

Monitor, manage, and troubleshoot access to files and folders
Configure, manage, and troubleshoot file compression
Control access to files and folders by using permissions
Optimize access to files and folders
Manage and troubleshoot access to shared folders
Create and remove shared folders
Control access to shared folders by using permissions
Manage and troubleshoot Web server resources
Connect to local and network print devices
Manage printers and print jobs
Control access to printers by using permissions
Connect to an Internet printer
Connect to a local print device
Configure and manage file systems
Convert from one file system to another file system
Configure NTFS, FAT32, or FAT file systems
Manage and troubleshoot access to and synchronization of offline files
Implementing, Managing, Monitoring, and Troubleshooting Hardware Devices and Drivers

Implement, manage, and troubleshoot disk devices
Install, configure, and manage DVD and CD-ROM devices
Monitor and configure disks
Monitor, configure, and troubleshoot volumes
Monitor and configure removable media, such as tape devices
Implement, manage, and troubleshoot display devices
Configure Advanced Configuration Power Interface (ACPI)
Implement, manage, and troubleshoot input and output (I/O) devices
Monitor, configure, and troubleshoot I/O devices, such as printers, scanners, multimedia devices, mouse, keyboard, and smart card reader
Monitor, configure, and troubleshoot multimedia hardware, such as cameras
Install, configure, and manage modems
Install, configure, and manage Infrared Data Association (IrDA) devices
Install, configure, and manage wireless devices
Install, configure, and manage USB devices
Install, configure, and manage hand held devices
Install, configure, and manage network adapters
Manage and troubleshoot drivers and driver signing
Monitor and configure multiprocessor computers
Monitoring and Optimizing System Performance and Reliability

Monitor, optimize, and troubleshoot performance of the Windows XP Professional desktop
Optimize and troubleshoot memory performance
Optimize and troubleshoot processor utilization
Optimize and troubleshoot disk performance
Optimize and troubleshoot application performance
Configure, manage, and troubleshoot Scheduled Tasks
Manage, monitor, and optimize system performance for mobile users
Restore and back up the operating system, System State data, and user data
Recover System State data and user data by using Windows Backup
Troubleshoot system restoration by starting in safe mode
Recover System State data and user data by using the Recovery console
Configuring and Troubleshooting the Desktop Environment

Configure and manage user profiles and desktop settings
Configure support for multiple languages or multiple locations
Enable multiple-language support
Configure multiple-language support for users
Configure local settings
Configure Windows XP Professional for multiple locations
Manage applications by using Windows Installer packages
Implementing, Managing, and Troubleshooting Network Protocols and Services

Configure and troubleshoot the TCP/IP protocol
Connect to computers by using dial-up networking
Connect to computers by using a virtual private network (VPN) connection
Create a dial-up connection to connect to a remote access server
Connect to the Internet by using dial-up networking
Configure and troubleshoot Internet Connection Sharing (ICS)
Connect to resources by using Internet Explorer.
Configure, manage, and implement Internet Information Services (IIS)
Configure, manage, and troubleshoot Remote Desktop and Remote Assistance
Configure, manage, and troubleshoot an Internet Connection Firewall (ICF)
Configuring, Managing, and Troubleshooting Security

Configure, manage, and troubleshoot Encrypting File System (EFS)
Configure, manage, and troubleshoot a security configuration and local security policy
Configure, manage, and troubleshoot local user and group accounts
Configure, manage, and troubleshoot auditing
Configure, manage, and troubleshoot account settings
Configure, manage, and troubleshoot account policy
Configure, manage, and troubleshoot user and group rights
Troubleshoot cache credentials
Configure, manage, and troubleshoot Internet Explorer security settings
EXAM 70-271
Installing a Windows Desktop Operating System

Perform and troubleshoot an attended installation of a Windows XP operating system.
Answer end-user questions related to performing an attended installation of a Windows XP operating system.
Troubleshoot and complete installations in which an installation does not start. 
Troubleshoot and complete installations in which an installation fails to complete. Perform postinstallation configuration.
Perform and troubleshoot an unattended installation of a Windows desktop operating system.
Answer end-user questions related to performing an unattended installation of a Windows XP operating system.
Configure a PC to boot to a network device and start installation of a Windows XP operating system.
Upgrade from a previous version of Windows.
Answer end-user questions related to upgrading from a previous version of Windows. Verify hardware compatibility for upgrade.
Verify application compatibility for upgrade.
Migrate user state data from an existing PC to a new PC.
Install a second instance of an operating system on a computer.
Managing and Troubleshooting Access to Resources

Monitor, manage, and troubleshoot access to files and folders.
Answer end-user questions related to managing and troubleshooting access to files and folders.
Monitor, manage, and troubleshoot NTFS file permissions.
Manage and troubleshoot simple file sharing.
Manage and troubleshoot file encryption.
Manage and troubleshoot access to shared folders.
Answer end-user questions related to managing and troubleshooting access to shared folders.
Create shared folders.
Configure access permission for shared folders on NTFS partitions.
Troubleshoot and interpret Access Denied messages.
Connect to local and network print devices.
Answer end-user questions related to printing locally.
Configure and manage local printing.
Answer end-user questions related to network-based printing.
Connect to and manage printing to a network-based printer.
Manage and troubleshoot access to and synchronization of offline files.
Answer end-user questions related to configuring and synchronizing offline files.
Configure and troubleshoot offline files.
Configure and troubleshoot offline file synchronization.
Configuring and Troubleshooting Hardware Devices and Drivers  

Configure and troubleshoot storage devices.
Answer end-user questions related to configuring hard disks and partitions or volumes.
Manage and troubleshoot disk partitioning.
Answer end-user questions related to optical drives such as CD-ROM, CD-RW, DVD, and DVD-R.
Configure and troubleshoot removable storage devices such as pen drives, flash drives, and memory cards.
Configure and troubleshoot display devices.
Answer end-user questions related to configuring desktop display settings.
Configure display devices and display settings.
Troubleshoot display device settings.
Configure and troubleshoot Advanced Configuration and Power Interface (ACPI).
Answer end-user questions related to configuring ACPI settings.
Configure and troubleshoot operating system power settings.
Configure and troubleshoot system standby and hibernate settings.
Configure and troubleshoot I/O devices.
Answer end-user questions related to configuring I/O devices.
Configure and troubleshoot device settings.
Configure and troubleshoot device drivers for I/O devices.
Configure and troubleshoot hardware profiles.
Configuring and Troubleshooting the Desktop and User Environments  

Configure the user environment.
Answer end-user questions related to configuring the desktop and user environment.
Configure and troubleshoot task and toolbar settings.
Configure and troubleshoot accessibility options.
Configure and troubleshoot pointing device settings.
Configure and troubleshoot fast-use switching.
Configure support for multiple languages or multiple locations.
Answer end-user questions related to regional settings.
Configure and troubleshoot regional settings.
Answer end-user questions related to language settings.
Configure and troubleshoot language settings.
Troubleshoot security settings and local security policy.
Answer end-user questions related to security settings.
Identify end-user issues caused by local security policies such as Local Security Settings and Security Configuration and Analysis.
Identify end-user issues caused by network security policies such as Resultant Set of Policy (RSoP) and Group Policy.
Configure and troubleshoot local user and group accounts.
Answer end-user questions related to user accounts.
Configure and troubleshoot local user accounts.
Answer end-user questions related to local group accounts.
Configure and troubleshoot local group accounts.
Troubleshoot system startup and user logon problems.
Answer end-user questions related to system startup issues.
Troubleshoot system startup problems.
Answer end-user questions related to user logon issues.
Troubleshoot local user logon issues.
Troubleshoot domain user logon issues.
Monitor and analyze system performance.
Answer end-user questions related to system performance.
Use Help and Support to view and troubleshoot system performance.
Use Task Manager to view and troubleshoot system performance.
Use the Performance tool to capture system performance information.
Troubleshooting Network Protocols and Services    

Troubleshoot TCP/IP. Tools include ARP; the Repair utility; connection properties; and the ping, ipconfig, pathping, and nslookup commands.
Answer end-user questions related to configuring TCP/IP settings.
Configure and troubleshoot manual TCP/IP configuration.
Configure and troubleshoot automated TCP/IP address configuration.
Configure and troubleshoot Internet Connection Firewall (ICF) settings such as enable and disable.
Troubleshoot name resolution issues.
Configure and troubleshoot host name resolution issues on a client computer. Considerations include Hosts files and DNS.
Configure and troubleshoot NetBIOS name resolution issues on a client computer. Considerations include Lmhosts files and WINS.
Configure and troubleshoot remote connections.
Configure and troubleshoot a remote dialup connection.
Configure and troubleshoot a remote connection across the Internet.
Configure and troubleshoot Internet Explorer.
Configure and troubleshoot Internet Explorer connections properties.
Configure and troubleshoot Internet Explorer security properties.
Configure and troubleshoot Internet Explorer general properties.
Configure and troubleshoot end-user systems by using remote connectivity tools.
Use Remote Desktop to configure and troubleshoot an end user's desktop.
Use Remote Assistance to configure and troubleshoot an end user's desktop.
EXAM 70-272
Configuring and Troubleshooting Applications

Configure and troubleshoot Office applications.
Answer end-user questions related to configuring Office applications.
Set application compatibility settings.
Troubleshoot application installation problems.
Configure and troubleshoot e-mail account settings.
Configure and troubleshoot Internet Explorer.
Configure and troubleshoot Outlook Express.
Answer end-user questions related to configuring Outlook Express.
Configure and troubleshoot newsreader account settings.
Configure and troubleshoot e-mail account settings.
Configure the operating system to support applications.
Answer end-user questions related to configuring the operating system to support an application.
Configure and troubleshoot file system access and file permission problems on multiboot computers.
Configure access to applications on multiuser computers.
Configure and troubleshoot application access on a multiple user client computer.
Resolving Issues Related to Usability

Resolve issues related to Office application support features.
Resolve issues related to Internet Explorer support features.
Resolve issues related to Outlook Express features.
Resolve issues related to operating system features.
Resolving Issues Related to Application Customization

Resolve issues related to customizing an Office application.
Answer end-user questions related to customizing Office applications.
Customize toolbars.
Configure proofing tools.
Manage Outlook data, including configuring, importing, and exporting data, and repairing corrupted data.
Personalize Office features.
Resolve issues related to customizing Internet Explorer.
Resolve issues related to customizing Outlook Express.
Resolve issues related to customizing the operating system to support applications.
Answer end-user questions related to customizing the operating system to support an application.
Customize the Start menu and taskbar.
Customize regional settings.
Customize fonts.
Customize folder settings.
Configuring and Troubleshooting Connectivity for Applications

Identify and troubleshoot name resolution problems.
Identify and troubleshoot network adapter configuration problems.
Identify and troubleshoot LAN and Routing and Remote Access configuration problems. Identify and troubleshoot network connectivity problems caused by the firewall configuration.
Identify and troubleshoot problems with locally attached devices.
Configuring Application Security

Identify and troubleshoot problems related to security permissions.
Answer end-user questions related to application security settings.
Troubleshoot access to local resources.
Troubleshoot access to network resources.
Troubleshoot insufficient user permissions and rights.
Identify and respond to security incidents.
Answer end-user questions related to security incidents.
Identify a virus attack.
Apply critical updates.
Manage application security settings.
EXAM 70-290

Module 1 - Physical and Logical Devices
Managing Basic and Dynamic Disks
Maintaining Disks
Mounted Drives
Basic and Dynamic Disks
Monitor System Hardware
Control Panel
Task Manager
Hardware Troubleshooting Wizard
NIC Network Interface Card
Device Driver Signing
Module 2 - Users, Computers and Groups

User Accounts
Domain User Accounts
The Active Directory
Manage User Profiles
Computer Accounts
Groups
Domain Function Levels
Creating Groups
Group Strategy
Module 3 - Access To Resources


Offline Files
Shared Folder Utility
NTFS Permissions
NTFS - Best Practices
Troubleshooting Access
Effects of Coping & Moving Files and Folders
Troubleshooting Tools
Auditing Access
Troubleshoot Terminal Services
Module 4 - Managing and Maintaining a Server Environment

Administration Tools for 2003
Run-As Command
Event Viewer
Software update Wizard
Manage Software Site Licensing
Remote Administration
Troubleshoot Printers
Monitor System Performance
Establishing a Baseline
System and Performance Monitor
Processors
Managing A Web Server
Module 5 - Disaster Recovery


Best Practices
Automated System Recovery
Shadow Copies
Server Recovery - F8 Options
EXAM 70-291
VPN Virtual Private Networking

OSI Model
TCP/IP
IP Addressing
Subnet Mask
Subnetting
Public and Private Addressing
Setting Up a Client Computer
Alternative Configuration
Name Resolution
Net Bios
DNS - IPCONFIG Utilities
Network Problems - Troubleshooting
Network Diagnostics
Network Monitor
DHCP Server
Reservation Scope Agent
DHCP Relay Agent
DHCP Database
Audit Logs
Performance Monitor
Routing
Routing Commands
Routing Lab
Routing Protocols
Packet Filtering
DNS - Domain Name System
Zone Transfer
Active Directory Integrated Zone
DNS Tools
Monitoring DNS
WINS Server
Name Registration
WINS Replication
Data Base Management
IPSec and Certificates
Certificates
Certificate Authority
Remote Access
Setting-Up The Wireless Server
VPN Virtual Private Networking
Remote Access Policies
VPN Logon
Managing Clients
Radius Server
Log Files and Monitoring
Wrap-Up and Review



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Assessment
Your knowledge of the course materials will be assessed by five examinations. These can be sat at your local authorised Prometric test centre.

Installing, Configuring, and Administering Microsoft Windows XP Professional: Exam 70-270
Supporting Users and Troubleshooting a Microsoft Windows XP Operating System: Exam 70-271
Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System: Exam 70-272
Managing and Maintaining a Microsoft Windows Server 2003 Environment: Exam 70-290
Implementing, Managing, and Maintaining a Microsoft Windows Server 2003 Network Infrastructure: Exam 70-291
Please note that examination fees are additional to course fees.
Hours of Study
160 hours
Minimum System Requirements

600MHz Intel Pentium III processor or equivalent
Windows 98, Windows 2000, Windows XP or Windows Vista
128MB RAM (256MB RAM recommended)
128MB available disc space
CD-ROM drive
Microsoft Internet Explorer 5.01SP2.