Microsoft Certified IT Professional (MCITP): Enterprise Support Technician

Prerequisites
To successfully complete your exams, you should have at least three years’ experience as a tier-2 or lead desktop support technician.
You should also be able to:

Manage workflow
Install, configure and troubleshoot desktop operating systems, applications, and networking and connectivity
Install, configure and troubleshoot hardware devices and drivers (including mobile and personal devices)
Escalate complex issues to the appropriate administrator (e.g. server, network or desktop configuration administrator)
Install and test department-specific and line-of-business (LOB) applications on end-user computers
Change desktop configurations
Re-image desktops.
Who is this course for?
This course is for those looking to validate their knowledge and skills of deploying and supporting the Windows Vista operating system. It is also for those looking to highlight their expertise to employers and peers.
What will I learn?
Upon successful completion of the course, you will be able to:
Windows Vista Configuration:

Install and upgrade Windows Vista
Configure and troubleshoot post-installation system settings
Configure Windows security features
Configure network connectivity
Configure applications included with Windows Vista
Maintain and optimise systems that run Windows Vista
Configure and troubleshoot mobile computing.
Supporting and Troubleshooting Windows Vista Applications:

Deploy Windows Vista
Manage Windows Vista security
Manage and maintain systems that run Windows Vista
Configure and troubleshoot networking
Support and maintain desktop applications.
What certificate will I get?
After passing this course, you will receive the MCITP Enterprise Support Technician certification, as well as the MCTS Windows Vista, Configuration certification.
You will also have passed one of five exams necessary to gain the MCITP Enterprise Administrator certification.
What course materials do I get?
To help you excel in your examinations through effective and efficient learning, ICS will provide you with all the learning materials necessary:

Flash video tutorials led by a virtual instructor
Interactive simulations and resources
E-books
Practice exams
Microsoft-branded supporting textbook 
Course and assessment guide to help you pass your exams.
What support do I get?
You will have access to our dedicated ICS Technology Student Community, which will allow you to share and collaborate with your peers, get interactive and expert feedback from tutors and browse our resource library.
You will also receive 12 months of email tutorial support.
Sample Course Material
You need to upgrade your Flash Player!

This web site makes use of the Macromedia Flash player version 8 or newer.

svp_clip_id = '011cf3e4e85a';
svp_player_color1 = '#a6a6a6';
svp_player_color = '#a6a6a6';
svp_player_height = '499';
svp_player_width = '640';
svp_transparent = 'false';
svp_pause='1';
svp_repeat='';
svp_bg_color='#FFFFFF';
svp_fs_mode='2';
svp_no_fullscreen='0';
svp_no_controls='';
svp_skin='0';
svp_start_img='0';
svp_use_div='v_player011cf3e4e85a';
svp_brand_new_window='1';

Your browser does not support JavaScript! JavaScript is needed to display this video player!






Related Courses

MCITP Enterprise Administrator
MCTS Windows Vista, Configuration.



Course Outline
EXAM 70-620
Installing and Configuring the Windows Vista System

Module 1: Installing Windows Vista
Introduction to Windows Vista
Performing a Clean Installation of Windows Vista
Installing and Configuring Windows Vista Device Drivers
Module 2: Upgrading and Migrating to Windows Vista Ultimate Edition
Upgrading and Migrating to Windows Vista from a Previous Version of Windows
Upgrading Between Windows Vista Editions
Module 3: Configuring Post-Installation System Settings
Configuring the Windows Aero Experience
Configuring Accessibility Features
Configuring Parental Controls
Module 4: Sharing Files by Using Windows Vista
Sharing Data with Others
Managing Windows Vista Files
Module 5: Configuring Advanced Networking
Configuring Network Connectivity
Configuring Remote Access
Module 6: Configuring User Account Security
Configuring User Account Control
Troubleshooting User Account Control
Module 7: Configuring Network Security
Configuring Windows Defender in Windows Vista
Configuring Windows Firewall Settings
Module 8: Configuring Internet Explorer 7.0
Configuring Internet Explorer 7.0
Configuring Dynamic Security for Internet Explorer 7.0
Configuring Windows Vista Mobile Computing and Applications

Module 1: Maintaining and Optimising Windows Vista Systems
Maintaining Performance by Using Windows Vista Performance Tools
Optimising Windows by Using Windows Vista Diagnostics Tools
Configuring Windows Update
Module 2: Configuring Windows Vista Media Applications
Configuring Windows Media Player for Windows Vista
Configuring Windows Media Center
Module 3: Configuring Windows Vista Productivity Applications
Configuring Windows Sidebar
Configuring Windows Mail
Configuring Windows Meeting Space
Configuring Windows Calendar
Configuring Windows Fax and Scan
Module 4: Configuring Mobile Computers
Configuring Mobile Computer Settings
Configuring Mobile Devices
Configuring Power Options
Module 5: Configuring Tablet PC Settings
Configuring Windows Vista Tablet PC Settings
Configuring Pen and Input Devices
Module 6: Networking Mobile Computers
Networking Without Wires
Connecting to a Wireless Network
Working with Offline Files.
EXAM 70-622
You need to upgrade your Flash Player!

This web site makes use of the Macromedia Flash player version 8 or newer.

svp_clip_id = '62ef3d51a1dd';
svp_player_color1 = '#a6a6a6';
svp_player_color = '#a6a6a6';
svp_player_height = '499';
svp_player_width = '640';
svp_transparent = 'false';
svp_pause='1';
svp_repeat='';
svp_bg_color='#FFFFFF';
svp_fs_mode='2';
svp_no_fullscreen='0';
svp_no_controls='';
svp_skin='0';
svp_start_img='0';
svp_use_div='v_player62ef3d51a1dd';
svp_brand_new_window='1';

Your browser does not support JavaScript! JavaScript is needed to display this video player!






Maintaining and Troubleshooting Windows Vista Computers

Module 1 - A Troubleshooting Methodology
Overview of a Troubleshooting Methodology
Overview of Troubleshooting Stages
Troubleshooting Component Areas
Module 2 - Troubleshooting Operating Systems
Overview of the Windows Vista Start-up Process
Troubleshooting the Windows Vista Start-up Process with Windows RE
Troubleshooting Operating System Services
Module 3 - Troubleshooting Hardware
Overview of Troubleshooting Hardware
Dealing with Physical Failures
Dealing with Device Driver Failures
Troubleshooting Printing in Windows Vista
Troubleshooting Microsoft BitLocker Protected Computers
Module 4 - Troubleshooting Networks
Determining Network Settings
Troubleshooting Network Connections
Module 5 - Troubleshooting Security Issues
Overview of User Account Control
Troubleshooting User Account Control
Implementing Windows Firewall
Implementing Windows Defender
Module 6 - Troubleshooting Applications
Windows Application Troubleshooting
Web Application Troubleshooting
Module 7 - Maintaining and Optimising Windows Vista
Maintaining Windows Vista
Optimising Windows Vista Performance
Monitoring Windows Vista.
Supporting the Windows Vista Operating System and Applications

Module 1 - Windows Vista Desktop Deployment Infrastructure
Windows Vista Desktop Deployment Infrastructure
The Components of BDD 2007
Identifying the Support Scenarios
Module 2 - Preparing to Apply Desktop Images
Preparing the Target Computer
Backing up the User State
Module 3 - Supporting Computers with Desktop Images
Obtaining the Desktop Image
Verifying the Desktop Image Application
Module 4 - Installing Applications
Preparation Steps for Installing an Application Package
Application Package Deployment Methods
Module 5 - Restoring and Validating User State
Restoring User State
Verifying User State
Module 6 - Troubleshooting Desktop and Application Installations
Desktop Installation Troubleshooting
Application Installation Troubleshooting



Related CoursesPeople who viewed this course also viewed the following courses:








Assessment
Your knowledge of the course materials will be assessed by two examinations. These can be sat at your local authorised Prometric test centre:

TS: Configuring Microsoft Windows Vista Client: Exam 70-620
PRO: Supporting and Troubleshooting Applications on a Windows Vista Client for Enterprise Support Technicians: Exam 70-622
Please note that examination fees are additional to course fees.
Hours of Study
80-200 hours
Minimum System Requirements

600MHz Intel Pentium III processor or equivalent
Windows 98, Windows 2000, Windows XP or Windows Vista
128MB RAM (256MB RAM recommended)
128MB available disc space
CD-ROM drive
Microsoft Internet Explorer 5.01SP2.