Personal Assistant
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This course contains many practical activities which will help you prepare for your job as a PA. You'll master skills in writing memos, planning travel arrangements and managing your boss.
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Further Details
Pre-requisites
No previous experience required to access this course.
Qualification
ICS Personal Assistant Diploma
Support and Benefits
Access to a dedicated tutor and student advisors to guide you through your studies
Professionally developed study units
ECDL (‘PC for Beginners’) CD supplied
Complimentary textbook: ‘How to Pass (Third Level) Business Administration’
Key Topics
a) Business Administration
Equipment, Supplies and Services
Examine the office equipment used by PAs and discover how to choose the best suppliers for your business stationery and consumables. Explore the various services that can be provided by external agencies.
Work Environment and Controls
Explore the principles behind office design and examine common working practices. Learn how to keep personnel and equipment safe. Study the records, controls and systems which are required to maintain an efficient and effective organisation.
Procedures and Information
Examine the procedures that are used to maintain efficiency in offices. Learn how to store and retrieve information, and consider security and confidentiality with regards to information. Explore the various sources of business information.
Communication
Learn how to design and complete various business documents. Gain effective oral communication skills.
Organisation and Personal Effectiveness
Explore the use of action plans, schedules and diaries for planning and prioritising work. Learn how to draw up rotas for holiday and absence cover. Examine teamwork and consider the various working relationships which a PA may have.
Business Meetings, Events and Travel
Familiarise yourself with the paperwork used before and during meetings. Learn how to identify suitable venues for conferences. Discover how to make arrangements for business travel and accommodation.
b) European Computer Driving Licence
Basic Concepts of IT
Explore general IT concepts and hardware. Discover how to perform basic system maintenance. Consider the use of IT in everyday life, and examine health and safety issues. Examine the importance of keeping confidential information secure.
Using the Computer and Managing Files
Learn how to perform basic computer operations. Explore the desktop and learn how to manage files. Examine viruses and discover how to protect your computer. Explore printing.
Word Processing
Examine common word processing operations and then consider formatting, objects and mail merge.
Spreadsheets
Learn how to work with cells, columns and rows. Explore worksheets, formulae and functions. Discover how to format cells and how to produce charts and graphs.
Databases
Examine basic database concepts and learn how to work with tables and forms. Discover how to retrieve information and how to produce reports.
Presentations
Discover how to develop a presentation and how to work with text, images, charts/graphs and drawn objects. Explore various slideshow effects.
Information and Communication
Examine the Internet, Web navigation, Web searching and email. Explore security considerations. Learn how to effectively manage your emails.
Course Code
L04
Hours of Study
12 months / 160 hours.
This equates to roughly just under 3 hours per week is the recommended time it will take to complete this course.
Technical Requirements and Fees
Students will need to be proficient in the English language.
The course comes supplied with a European Computer Driving License (ECDL) CD Rom. The ECDL course has no exam fee. For further information on the ECDL course with ICS, please see the link below.
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European Computer Driving Licence (ECDL)
Outline (Business Administration)
You’ll complete six test papers during your course. These can be submitted to ICS online via the Student Community. It is recommended that you submit your test papers online as you will receive your results more quickly this way.
Outline (European Computer Driving Licence)
You will complete one computer-based assessment for each of the seven ECDL modules. These assessments can be sat in any order and either all at once or over a period of time. On successful completion of each assessment your assessment logbook will be signed. Once your logbook has been signed seven times – indicating that you have passed all seven assessments – you will receive your ECDL.
Assessment Breakdown (European Computer Driving Licence)
Please note that the following details are intended only as a rough guide; the exact format of each assessment is subject to change.
Assessment 1: 2 tasks and 17 multiple choice questions
Assessment 2: 9 tasks and 3 multiple choice questions
Assessment 3: 14 tasks
Assessment 4: 15 tasks
Assessment 5: 14 tasks
Assessment 6: 15 tasks
Assessment 7: 7 tasks and 4 multiple choice questions
Each assessment must be completed within 23 minutes.
Notes (European Computer Driving Licence)
Tasks are designed to test your knowledge of computer software. They require you to carry out an activity on the computer, such as send an email.
Each multiple choice question comes with four potential answers. Only one of these answers is correct; the other three are wrong. You must identify the correct answer.
ECDL tests can be sat at an accredited testing centre. Please note that assessment fees are additional to your course fees.
Information provided is for information purposes only and no guarantees are made with regards to accuracy. It is advised that all details are checked prior to making a booking. Contents © 1999 - 2012. All rights reserved.
