First Line Management: ILM Level 3 Certificate

Pre-requisites
No previous experience required to access this course.
Qualification
ILM Level 3 Certificate in First Line Management
Support and benefits

Enhance your prospects with an internationally recognised Certificate qualification
Access to a dedicated tutor and student advisors to guide you through your studies

















































Key topics

Introduction to Leadership
Understand the different styles of leadership and the factors that affect the choice of leadership style. Consider the qualities necessary for leadership, and reflect on your own leadership qualities and potential.

Understanding the Communication Process in the Workplace
Examine the communication process and learn how to overcome potential barriers to effective communication. Study the different types of communication. Consider how non-verbal communication and feedback can impact on the effectiveness of communication. Discover how to increase information awareness in the workplace.

Solving Problems and Making Decisions
Understand how to describe a problem, its nature, scope and impact. Learn how to gather and interpret information that will let you identify possible solutions to a problem. Discover how to make a decision as to the best solution. Consider how to plan the implementation and communication of this decision. Explore monitoring and review techniques that can be used to gauge the effectiveness of a solution.

Managing Customer Service
Discover how to identify external, internal and potential customers, and how to identify the needs of both external and internal customers. Learn how to care for the customer and how to maintain customer care standards, as well as how to maintain effective customer relationships. Consider the rights of customers and the responsibilities of organisations towards them.

Developing Yourself and Others
Discover how to identify the development needs of yourself and others, as well as the learning style of yourself and others. Learn how to analyse different development options. Examine barriers to learning as well as how these may be overcome. Explore learning support options, as well as methods of monitoring the development process.

Managing Projects
Discover how to determine the financial viability and potential net savings of workplace projects, as well as the non-financial costs and benefits. Learn effective project planning techniques. Gain the skills to manage projects. Discover how to monitor project performance by setting targets and objectives and employing other evaluation techniques.

Managing Health and Safety at Work
Examine legislation relating to health and safety at work. Explore organisations’ health and safety policies, as well as the different ways of conveying this information and providing the necessary training. Discover sources of advice on health and safety issues. Learn how to carry out risk assessments in the workplace, and how to prevent accidents. Consider the environmental responsibility of organisations.

Working with Costs and Budgets
Learn how to gather the information that is used to devise and also revise budgets. Discover how to monitor variance between actual expenditure and budgeted expenditure. Examine fixed and variable costs, and break even points. Study basic cost statements and explore mechanisms that organisations can use to control their costs.

Marketing for Managers
Understand basic marketing concepts and why they are relevant to managers. Discover how to conduct a SWOT analysis in the marketing context. Examine various elements of the marketing mix and consider how each is used within the context of the organisation.

Understanding Change in the Workplace
Understand the benefits of change and innovation for organisations, as well as the barriers to change and how these may be overcome. Examine the importance of communication in effecting change. Consider the effects of change on people and finance within an organisation.

Planning Change in the Workplace
Understand the forces that prompt change within organisations, and learn to identify these through PESTLE analysis. Discover how to achieve change in an organisation. Discover how organisations may be continuously improved, and how team members can become involved in these improvements. Gain the techniques to evaluate the effectiveness of improvement activities.

Achieving Objectives through Time Management
Learn how to set SMART objectives. Discover how to effectively prioritise objectives and set appropriate time scales for their achievement. Understand constraining factors that could prevent you from achieving your objectives in the allotted timescale. Explore techniques that can be employed in order to monitor the progress of your objectives.
Course Code
N60

Hours of study
24 months / 120 hours
Technical requirements and fees

To qualify you must be aged 18 or over
To benefit fully from the programme you should ideally be practising or potential first line managers with 2 years’ full-time (or 3 years’ part-time) work experience
ILM Registration fees of £102 are additional to your course fees




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Outline
You’ll complete ten assessments during your course. These assessments can be submitted to ICS online via the Student Community, or they can be posted to ICS. It is recommended that you submit your assessments online as you will receive your results more quickly this way.
Assessment Breakdown

Assessment 1: reflective review
Assessment 2: reflective review
Assessment 3: work-based assignment
Assessment 4: work-based assignment
Assessment 5: work-based assignment
Assessment 6: work-based assignment
Assessment 7: reflective review
Assessment 8: reflective review
Assessment 9: work-based assignment
Assessment 10: change management report
Notes
Reflective reviews require you to reflect on your own abilities and identify steps which you could take to improve your skills. Reflective reviews should be between 500 and 1000 words.
Work-based assignments require you to investigate some aspect of your organisation (or, if you are unemployed, an organisation with which you are familiar). Work-based assignments should be around 1200 words.
Your change management report requires you to create a report for your line manager (or, if you are currently unemployed, the manager of an organisation with which you are familiar) explaining a change that, were it incorporated by the organisation, would in some way benefit the organisation.