Microsoft Certified Desktop Support Technician MCDST
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Learn how to manage, configure and troubleshoot hardware and software on a computer running Microsoft Windows XP Professional (in a corporate environment) or Microsoft Windows XP Home Edition (in a home environment). Gain the confidence to resolve issues by telephone, by connecting to a user's system remotely, or by visiting a user's desktop.
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Further Details
Pre-requisites
You must have basic PC skills and be familiar with Windows and Windows applications. If you don’t have these skills, we recommend you study our ECDL or PC Basics course first.
Qualification
Microsoft Certified Desktop Support Technician (MCDST)
Support and benefits
Complimentary CD-ROM. For each lesson there is a pre-assessment and a post-assessment, allowing you to test your progress.
Complimentary course guide
Complimentary textbook
Access to the ICS online Student Community, allowing you to interact with other students and browse our resource library
Key topics
1) Supporting Users and Troubleshooting a Windows XP Operating System
Installing a Windows Desktop Operating System
Managing and Troubleshooting Access to Resources
Configuring and Troubleshooting Hardware Devices and Drivers
Configuring and Troubleshooting the Desktop and User Environments
Troubleshooting Network Protocols and Services
2) Supporting Users and Troubleshooting Desktop Applications on a Windows XP Operating System
Configuring and Troubleshooting Applications
Resolving Issues Related to Usability
Resolving Issues Related to Application Customisation
Configuring and Troubleshooting Connectivity for Applications
Configuring Application Security
Course Code
805
Hours of study
75 hours
Technical requirements
Minimum system requirements: 600MHz Intel Pentium III Processor or Equivalent; Windows 98, Windows 2000, Windows XP or Windows Vista; 128MB RAM (256MB RAM recommended); 128MB Available Disc Space; CD-Rom Drive; Microsoft Internet Explorer 5.01sp2.
Registration and Fees
Please note that exam fees are additional to your course fees.
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Outline
You’ll sit one exam for each of the two units that you will study. These exams can be sat at your local testing centre.
Assessment Breakdown
Supporting Users and Troubleshooting a Windows XP Operating System: Exam 70-271
Supporting Users and Troubleshooting Desktop Applications on a Windows XP Operating System: Exam 70-272
Notes
Please note that exam fees are additional to your course fees.
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