V3 Managers Bridge

This qualification will bridge the gap between the ITIL Manager’s Certificate in IT Service Management and the ITIL Expert in IT Service Management.







ITIL - V3 Managers Bridge  - Benefits
Having proof of your skills and knowledge gives you the edge over other candidates when applying for a job. An ITIL V2-V3 Managers Bridge Training Course provides a systematic and professional approach to the management of IT service provision and leads to the ITIL Version 3 Expert Diploma.

Adopting its guidance can provide benefits such as:

• Improved IT services through the use of proven best practice processes


• Improved customer satisfaction through a more professional approach to service delivery


• Standards and guidance


• Improved productivity


• Improved use of skills and experience

Certification provides companies with skilled employees, leading to:

• Maximized efficiencies in recruiting, hiring, training and promoting employees


• Operational improvements and greater efficiencies organization-wide


• Reducing costs through the greater efficiencies


• Improved delivery of third party services through the specification of ITIL or ISO/IEC 20000 as the standard for service delivery in services procurements


• Increased productivity as certified professionals are able to perform at Accepted industry standards

Who should earn an ITIL Version 3 Expert Diploma?

An ITIL V2-V3 Managers Bridge Training Course is important for all types of IT - and IT related professionals, for recent career starters and business professionals to experienced and certified IT professionals who want to optimise the IT Service Management. This course leads to the ITIL Version 3 Expert Diploma which demonstrates to the world that you have achieved the current pinnacle of ITIL expertise.

ITIL is aimed at:

• IT service providers


• IT directors and managers


• CIOs

It will also benefit:

• Business managers


• Customers & end-users involved in building good relationships with their IT service providers


• Plus any organisation that depends on IT Services

The ITIL Version 2 – 3 Managers Bridge provides the delegate with an introduction and detailed description of the Lifecycle approach to IT Service Management. It commences with an introduction to the lifecycle then leads the delegate through each of the lifecycle phases:

• Service Strategy


• Service Design


• Service Transition


• Service Operation


• Continual Service Improvement

This course also provides the delegate with an appreciation of the differences between the two versions and the processes and functions that have been added to the curriculum.

The delegate has ample opportunity during this course to undertake assignments and sample exam questions to prepare them for the examination held on the afternoon of the last day.

Other training providers rely heavily on lecture, self-testing and self-study.
Our approach is highly varied and interactive to keep your attention, promote teamwork, and reinforce knowledge gained through hands-on learning.
You will:
Be Immersed into a distraction-free environment - escaping your normal routine and focusing purely on learning.
Experience Accelerated Learning methods – designed to help you learn much more quickly, spend less time out of the office, and see returns from your investment straight away.
Be Measured through on-site exam testing - creating a complete feedback loop that ensures you understand the subject thoroughly.
With Firebrand Training, you will learn more.
This information has been provided as a helpful tool for candidates considering certification. Benefits of certification determined through studies do not guarantee any particular personal successes. Firebrand Training provides a guarantee of obtaining certification at the camp, but does not make any guarantees about personal successes or benefits of obtaining certification.







ITIL - V3 Managers Bridge  - Curriculum
Firebrand Training provides thorough instructor-led training to ensure that you learn the fundamentals, obtain hands-on skills and earn your certification. You will emerge able to immediately apply your new knowledge in your career environment.
Course Materials
Students attending this blended-learning program will receive a robust set of course materials that caters to each of the three primary individual learning-intake styles (auditory, visual, and kinaesthetic-tactual) - critical for a successful accelerated learning experience.
Daily lectures, practical assignments and instructor driven discussions are supplemented by a combination of:

• Accredited Program Courseware - developed to address the unique demands of accelerated learners

Module Description
The ITIL Version 2 – 3 Managers Bridge provides the delegate with an introduction and detailed description of the Lifecycle approach to IT Service Management. It commences with an introduction to the lifecycle then leads the delegate through each of the lifecycle phases:

• Service Strategy


• Service Transition


• Service Design


• Service Operation


• Continual Service Improvement

This course also provides the delegate with an appreciation of the differences between the two versions and the processes and functions that have been added to the curriculum.
Time Table

• Introduction


• Service Mgt as a practice


• Service Lifecycle


• Homework

• Service Strategy


• Lunch


• Exercises


• Service Design (1)


• Exercises


• Homework

• Review


• Service Design (2)


• Exercises


• Service Transition (1)


• Lunch


• Exercises


• Service Transition (2)


• Exercises


• Homework

• Review


• Service Operation (1)


• Exercise


• Lunch


• Service Operation (2)


• Exercise


• Continual Service Improvement (1)


• Homework

• Review


• Continual Service Improvement (2)


• Exercise


• Lunch


• Technology and Architecture


• Revision


• Exam

Detail
Service Mgt as a practice
The purpose of this unit is to enable the candidate fully understand the value of ITSM Good Practice and to be capable of defining and describing a Service and the concept of Service Management as a practice.
Service Lifecycle
The purpose of this unit is to help the candidate to fully understand the Service Lifecycle and explain the objectives and business value for each phase in the lifecycle.
Service Strategy
The purpose of Service Strategy is to help organisations think and act in a strategic manner. The achievement of strategic goals or objectives requires the use of strategic assets and the guidance shows how to transform service management into a strategic asset.
Service Design
The purpose of Service Design is to ensure that for new or changed services, to be introduced into the live environment, that the resulting service will meet the business requirements. A holistic approach is taken to design to ensure that both current and future requirements are met. Therefore Service Design is not done in isolation and impact, costs and timescales are also considered in the overall design. All functional, operational and managerial aspects are considered from the outset.
Service Transition
The purpose of Service Transition is to set customer expectations on when the service will be available, what it will contain and coordinate training of the users if required. It also enables the business change project or customer to integrate a release into their business processes and services and to reduce variations in the predicted and actual performance of the transitioned services and ensure that the service can be used in accordance with the requirements and constraints.
Service Operation
The strategic objectives are realised in the Service Operation lifecycle phase. Service Operation will deliver and manage the services ensuring robust end to end operational practices are in place. This lifecycle phase is responsible for the management of technology in order to provide responsive and stable services.
Continual Service Improvement
The purpose and goals of Continual Service Improvement (CSI) are to continually review, analyse and make recommendations on improvement opportunities in each lifecycle phase:

• Service Strategy


• Service Design


• Service Transition


• Service Operation


• Continual Service Improvement

In addition, CSI needs to review and analyse Service Level Achievements and identify and implement individual activities to improve IT service quality and improve the efficiency and effectiveness of the enabling ITSM processes.
As a result, the organisation will improve cost effectiveness of delivering IT services without sacrificing customer satisfaction and ensure applicable quality management methods are used to support continual improvement activities.








ITIL - V3 Managers Bridge  - Exam Track
The skills required by an individual taking the examination are listed Below:

• Knowledge of the ITIL Version 2 Service Support and Service Delivery books


• The student is able to identify, analyse and assess the IT Service Management processes within an organisation


• The student is able to design an organisational structure to support the management and use of IT Service Management processes


• The student is able to describe the IT Service Management functions and processes, how they interrelate and how they should be applied


• The student possesses the skills to audit and assess the operation of the IT Service Management functions in any given organisation


• The student possesses the skills to make recommendations regarding the improvement or enhancement of IT Service Management processes


• The student possesses the effective written communications skills required to be an IT Service Manager or consultant


• The student possesses the interactive communication skills required to be an IT Service Manager or consultant


• To be awarded the Certificate the candidate must achieve 80% or greater in the examination

Examination procedure

The complex, scenario based multiple choice examination will consist of 8 questions to be completed in 90 minutes. Typically each question has a brief scenario describing a fictitious organisations problems in particular areas. This is followed by a choice of four solutions to these problems. The delegate must choose one of these solutions. This examination is closed book.







ITIL - V3 Managers Bridge  - What's Included
With Firebrand, you benefit from top-quality education in an all-inclusive course package specifically designed for the needs and ease of our students. We attend to every detail so you can focus solely on your studies and certification goals.
You’ll get a robust set of course materials that cater to each of our three key individual learning styles (auditory, visual, and kinaesthetic-tactile) - critical for a successful learning experience.
And there's more. Along with daily lectures, exercises, and review sessions, you’ll also get:
Our Certification Programs include*

• Intensive Hands-on Training Utilising our (Lecture | Lab | Review)TM Delivery


• Comprehensive study materials and courseware - we adapt official curriculum to address the demands of accelerated learners


• Self-testing software and/or mock exam papers
  
• Fully instructor-led program with 24 hour lab access


• Exam vouchers


• On site testing


• Accommodation, all meals, drinks and snacks


• Our Certification Guarantee - because we're sure you'll pass first time, if don’t pass your exams, come back to the course within a year and you only pay for accommodation and exam vouchers - everything else is free

* Please note:

• Our ISC(2) Cissp CBK Review program differs from normal course delivery. For more details, speak to us on 080 80 800 888.


• Exam vouchers for our (ISC)2 certifications need to be purchased directly from (ISC)2


• On site testing is not included in our Scrum, ISACA or PMI certifications

Our instructors teach to accommodate every student's learning needs through individualised instruction, hands-on labs, lab partner and group exercises, independent study, self-testing, and question/answer drills.
Firebrand Training has dedicated, well-equipped educational facilities where you will attend instruction and labs and have access to comfortable study and lounging rooms. Our students consistently say our facilities are second-to-none.
Examination Passing Policy
Should a student complete a Firebrand Training Program without having successfully passed all vendor examinations, the student may re-attend that program for a period of one year.  Students will only be responsible for accommodations and vendor exam fees.








ITIL - V3 Managers Bridge  - Prerequisites
This qualification is ONLY available to candidates who already hold the Manager’s Certificate in IT Service Management (Version 1 or Version 2). The examination has been written on the basis that in preparing for the examination all candidates will have attended an accredited training course and will have read the ITIL Service Lifecycle Practices core guidance which includes:

• Service Strategy


• Service Design


• Service Transition


• Service Operation


• Continual Service Improvement


• Introduction to the Service Lifecycle (Optional but recommended)

Students who are successful in the accelerated Certification course should also possess:

• 6-24 months of experience in an IT Service Management environment


• Responsibility for taking substantial technical decisions affecting the support or delivery of IT services


• The ability to communicate effectively with managers, subordinates, colleagues, users and customers at all levels of seniority

We interview all applicants for the course on their technical background, degrees and certifications held, and general suitability. If you get through this screening process, it means you stand a great chance of passing.
Firebrand Training is an immersive training environment. You must be committed to the course. The above prerequisites are guidelines, but many students with less experience have other background or traits that have enabled their success in accelerated training through Firebrand Training.