Service Lifecycle (Stream 2)

“Firebrand is the only company I could find in the world that offers this ITIL course in this format. It's a comprehensive course and well presented.” Pat Tynan (Firebrand ITIL certified)
“If you want German build quality in a car you do not buy a Kia, so why scrimp on training. I have used over 30 different training providers and Firebrand are the market leaders.” Richard Evans (Firebrand ITIL certified)
Here’s 7 reasons why you should take your ITIL with Firebrand Training:

You’ll be certified in just 6 days. With us, you'll have the Service Transition, Service Operation and Continual Service Improvement qualifications in just a few days
It’s all inclusive. A one-off fee covers all course materials, exams, accommodation and meals. No hidden extras
Pass first time or train again for free. This is our guarantee. We're sure you'll pass your ITIL course first time. But if you don’t, come back within a year, and only pay for accommodation and exams. Everything else is free
You’ll learn more. Most training days run from 9am - 5pm, with a nice long break for lunch. With Firebrand you’ll get at least 12 hours/day quality learning time, with your instructor
You'll learn faster. Chances are, you’ll have a different learning style to those around you. We combine visual, auditory and tactile styles to deliver the material in a way that ensures you will learn faster and more easily
You’re in safe hands. We’re the Institute of IT Training’s “Training Company of the Year” 2006, 2007, 2008. We’ve trained and certified over 17,000 professionals to date, we’ve won several awards for our work, and we’re partners with all
the big names in the business You don't just study the subject. We use more case studies and practical tests to make sure you can apply your new knowledge to the work environment

During the week, you’ll take exams on-site for the following accreditations:

ITIL® Service Lifecycle – Service Transition
ITIL® Service Lifecycle – Service Operation
ITIL® Service Lifecycle – Continual Service Improvement






Interested? See our pricing here

Delivery:	In house
Category:	Customer Services

ITIL - Service Lifecycle (Stream 2) - Benefits
Other training providers rely heavily on lecture, self-testing and self-study.
Our approach is highly varied and interactive to keep your attention, promote teamwork, and reinforce knowledge gained through hands-on learning.
You will:
Be Immersed into a distraction-free environment - escaping your normal routine and focusing purely on learning.
Experience Accelerated Learning methods – designed to help you learn much more quickly, spend less time out of the office, and see returns from your investment straight away.
Be Measured through on-site exam testing - creating a complete feedback loop that ensures you understand the subject thoroughly.
With Firebrand Training, you will learn more.
This information has been provided as a helpful tool for candidates considering certification. Benefits of certification determined through studies do not guarantee any particular personal successes. Firebrand Training provides a guarantee of obtaining certification at the camp, but does not make any guarantees about personal successes or benefits of obtaining certification.







ITIL - Service Lifecycle (Stream 2) - Curriculum
Our accelerated ITIL course is the most effective, efficient way to get ITIL certified.
We’ve designed our curriculum to prepare you for 3 ITIL exams sat during the program.
You’ll cover the following content:
Continual Service Improvement

• The main principles and objectives of CSI


• Challenges, Critical Success Factors and Risks


• The overall process of CSI itself


• The methods and Techniques of CSI such as Benchmarking, Assessment, the Balanced Scorecard and the Deming cycle


• Organizational issues concerned with CSI


• Technology considerations related to CSI


• The activities commonly performed in the CSI arena


• Assessing Critical Success Factors and Managing Risk in CSI

Service Transition

• The main principles and objectives of Service Transition


• Challenges, Critical Success Factors and Risks


• Organizational issues concerned with Transition


• Technology considerations related to Service Transition


• The activities commonly performed in the Service Transition arena


• Assessing Critical Success Factors and Managing Risk in Service Transition

The course also covers the managerial and supervisory aspects of the ITIL processes covered in the Service Transition stage:

• Service Asset and Configuration Management


• Change Management


• Release and Deployment Management


• Service Validation and Testing


• Evaluation


• Knowledge Management

Service Operation

• The main principles and objectives of Service Operation


• Challenges, Critical Success Factors and Risks


• Organizational issues concerned with Functions, Groups, Teams, Department & Divisions


• Achieving balance in Service Operations


• Operational Health, Communication and Documentation


• The activities commonly performed in the Service Operation arena


• Improvement of Operational Activities


• Implementation consideration


• Managing Change in Service Operations


• Service Operation and Project Management


• Assessing & Managing Risk in Service Operations


• Operational Staff in Design & Transition


• Planning & Implementing Service Management Technologies

The course also covers the managerial and supervisory aspects of the ITIL processes covered in the Service Operation stage:

• Event Management


• Incident Management


• Request Fulfilment


• Problem Management


• Access Management

ITIL - Service Lifecycle (Stream 2) - Exam Track
We’ll prepare you for, and test you in the following exams

• ITIL® Service Lifecycle – Service Transition


• ITIL® Service Lifecycle – Service Operation


• ITIL® Service Lifecycle – Continual Service Improvement

The examinations consist of a complex multiple choice, closed book paper, to be completed within 90 minutes. (Candidates sitting the examination in English and who do not have English as their first language will be allowed 120 minutes to allow use of a dictionary.) The pass mark will be 70% or more.
Successful candidates will be awarded 3 credits per exam towards the ITIL® Expert qualification.








ITIL - Service Lifecycle (Stream 2) - What's Included
With Firebrand, you benefit from top-quality education in an all-inclusive course package specifically designed for the needs and ease of our students. We attend to every detail so you can focus solely on your studies and certification goals.
You’ll get a robust set of course materials that cater to each of our three key individual learning styles (auditory, visual, and kinaesthetic-tactile) - critical for a successful learning experience.
And there's more. Along with daily lectures, exercises, and review sessions, you’ll also get:
Our Certification Programs include*

• Intensive Hands-on Training Utilising our (Lecture | Lab | Review)TM Delivery


• Comprehensive study materials and courseware - we adapt official curriculum to address the demands of accelerated learners


• Self-testing software and/or mock exam papers
  
• Fully instructor-led program with 24 hour lab access


• Exam vouchers


• On site testing


• Accommodation, all meals, drinks and snacks


• Our Certification Guarantee - because we're sure you'll pass first time, if don’t pass your exams, come back to the course within a year and you only pay for accommodation and exam vouchers - everything else is free

* Please note:

• Our ISC(2) Cissp CBK Review program differs from normal course delivery. For more details, speak to us on 080 80 800 888.


• Exam vouchers for our (ISC)2 certifications need to be purchased directly from (ISC)2


• On site testing is not included in our Scrum, ISACA or PMI certifications

Our instructors teach to accommodate every student's learning needs through individualised instruction, hands-on labs, lab partner and group exercises, independent study, self-testing, and question/answer drills.
Firebrand Training has dedicated, well-equipped educational facilities where you will attend instruction and labs and have access to comfortable study and lounging rooms. Our students consistently say our facilities are second-to-none.
Examination Passing Policy
Should a student complete a Firebrand Training Program without having successfully passed all vendor examinations, the student may re-attend that program for a period of one year.  Students will only be responsible for accommodations and vendor exam fees.








ITIL - Service Lifecycle (Stream 2) - Prerequisites
Before taking the course it is recommended, though not required, that candidates have exposure to basic concepts in IT and related work experience of at least two years.
Delegates are required to hold the ITIL® Foundation Certificate in IT Service Management or v2 to v3 bridge equivalent.

Professional Qualifications:
The course forms part of the ITIL® Intermediate qualification programme.We interview all applicants for the course on their technical background, degrees and certifications held, and general suitability. If you get through this screening process, it means you stand a great chance of passing.
Firebrand Training is an immersive training environment. You must be committed to the course. The above prerequisites are guidelines, but many students with less experience have other background or traits that have enabled their success in accelerated training through Firebrand Training.