Service Capability (Stream 2)
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“Thank you Firebrand, a painless way to achieve certification. It’s so much easier than self study at home, and a lot quicker!” Stan Hawrylak (Firebrand ITIL certified)
“Firebrand* provided high quality accelerated ITIL Foundation training which will allow me to perform my role as Service Manager with confidence.” Cecil Smith (Firebrand ITIL certified)
Here’s 7 reasons why you should take your ITIL Service Capability training with Firebrand Training:
You’ll be certified in just 8 days. With us, you'll have Release Control & Validation, and Operational Support & Analysis in just over a week
It’s all inclusive. A one-off fee covers all course materials, exams, accommodation and meals. No hidden extras
Pass first time or train again for free. This is our guarantee. We're sure you'll pass your ITIL course first time. But if you don’t, come back within a year, and only pay for accommodation and exams. Everything else is free
You’ll learn more. Most training days run from 9am - 5pm, with a nice long break for lunch. With Firebrand you’ll get at least 12 hours/day quality learning time, with your instructor
You'll learn faster. Chances are, you’ll have a different learning style to those around you. We combine visual, auditory and tactile styles to deliver the material in a way that ensures you will learn faster and more easily
You’re in safe hands. We’re the Institute of IT Training’s “Training Company of the Year” 2006, 2007, 2008. We’ve trained and certified over 17,000 professionals to date, we’ve won several awards for our work, and we’re partners with all
the big names in the business You don't just study the subject. We use more case studies and practical tests to make sure you can apply your new knowledge to the work environment
During the week, you’ll take exams on-site for the following accreditations:
ITIL® Service Capability – Release, Control & Validation
ITIL® Service Capability – Operational Support & Analysis
Interested? See our pricing here
ITIL - Service Capability (Stream 2) - Benefits
Other training providers rely heavily on lecture, self-testing and self-study.
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Further Details
Our approach is highly varied and interactive to keep your attention, promote teamwork, and reinforce knowledge gained through hands-on learning.
You will:
Be Immersed into a distraction-free environment - escaping your normal routine and focusing purely on learning.
Experience Accelerated Learning methods – designed to help you learn much more quickly, spend less time out of the office, and see returns from your investment straight away.
Be Measured through on-site exam testing - creating a complete feedback loop that ensures you understand the subject thoroughly.
With Firebrand Training, you will learn more.
This information has been provided as a helpful tool for candidates considering certification. Benefits of certification determined through studies do not guarantee any particular personal successes. Firebrand Training provides a guarantee of obtaining certification at the camp, but does not make any guarantees about personal successes or benefits of obtaining certification.
ITIL - Service Capability (Stream 2) - Curriculum
Our accelerated ITIL course is the most effective, efficient way to get ITIL certified.
We’ve designed our curriculum to prepare you for 2 ITIL exams sat during the program.
You’ll cover the following content:
Release, Control & Validation (RCV)
- Service Management as a Practice
- Processes across the Service Lifecycle pertaining to the capability of Release, Control and Validation management
- Change management as a capability to realise successful service transition
- Service validation and testing as a capability to assure the integrity and the quality of service transition
- Service asset and configuration management as a capability to monitor the state of service transition
- Knowledge management as part of enhancing the on-going management decision support and service delivery capability
- Service request fulfilment and evaluation to assure meeting committed service level performance
- Common Service Operation activities related to Release, Control and Validation processes
- Organizing for Service Operation which describe functions to be performed within Release, Control and Validation processes
- Release Control and Validation process roles and responsibilities
- Technology and Implementation Considerations
- Challenges, Critical Success Factors and risks
- CSI as a consequence of effective Release, Control and Validation processes
Operational Support & Analysis (OSA)
- Service Management as a Practice and Service Operation Principals
- Processes across the Service Lifecycle pertaining to the capability of Operational Support and Analysis
- Event Management which defines any detectable or discernible occurrence that has significance for the management of the IT Infrastructure or the delivery of an IT service
- Incident Management which has the capability to bring services back to normal operations as soon as possible, according to agreed service levels
- Request Fulfilment which fulfils a request providing quick and effective access to standard services which business staff can use to improve their productivity or the quality of business services and products
- Problem Management which prevents problems and resulting incidents from happening, to eliminate recurring incidents and to minimize the impact of incidents that cannot be prevented
- Access Management which grants authorized users the right to use a service, while preventing access to non-authorized users
- Operational activities of processes covered in other lifecycle phases such as Change Management, Configuration Management, Release and Deployment Management, Capacity Management, Availability Management, Knowledge Management
- Financial Management for IT services, and IT Service Continuity Management
- Common Service Operation activities related to Service Operation and Support
- Organizing for Service Operation which describe functions to be performed within the Service Operation and Support such as Service Desk, Technical Management, IT Operations Management, Application Management
- Service Operations and Support Service Operation roles and responsibilities
- Technology and Implementation Considerations
- Challenges, Critical Success Factors and risks
ITIL - Service Capability (Stream 2) - Exam Track
You'll be prepared for, and sit the following exams on site:
- ITIL® Service Capability – Release, Control & Validation
- ITIL® Service Capability – Operational Support & Analysis
The examinations each consist of a complex multiple choice, closed book paper of 8 questions, to be answered within 90 minutes. (Candidates sitting the examination in English and who do not have English as their first language will be allowed 120 minutes to allow use of a dictionary.) The pass mark will be 70% or more.
Successful candidates will be awarded 4 credits towards the ITIL® Expert qualification for each exam passed.
ITIL - Service Capability (Stream 2) - What's Included
With Firebrand, you benefit from top-quality education in an all-inclusive course package specifically designed for the needs and ease of our students. We attend to every detail so you can focus solely on your studies and certification goals.
You’ll get a robust set of course materials that cater to each of our three key individual learning styles (auditory, visual, and kinaesthetic-tactile) - critical for a successful learning experience.
And there's more. Along with daily lectures, exercises, and review sessions, you’ll also get:
Our Certification Programs include*
- Intensive Hands-on Training Utilising our (Lecture | Lab | Review)TM Delivery
- Comprehensive study materials and courseware - we adapt official curriculum to address the demands of accelerated learners
- Self-testing software and/or mock exam papers
- Fully instructor-led program with 24 hour lab access
- Exam vouchers
- On site testing
- Accommodation, all meals, drinks and snacks
- Our Certification Guarantee - because we're sure you'll pass first time, if don’t pass your exams, come back to the course within a year and you only pay for accommodation and exam vouchers - everything else is free
* Please note:
- Our ISC(2) Cissp CBK Review program differs from normal course delivery. For more details, speak to us on 080 80 800 888.
- Exam vouchers for our (ISC)2 certifications need to be purchased directly from (ISC)2
- On site testing is not included in our Scrum, ISACA or PMI certifications
Our instructors teach to accommodate every student's learning needs through individualised instruction, hands-on labs, lab partner and group exercises, independent study, self-testing, and question/answer drills.
Firebrand Training has dedicated, well-equipped educational facilities where you will attend instruction and labs and have access to comfortable study and lounging rooms. Our students consistently say our facilities are second-to-none.
Examination Passing Policy
Should a student complete a Firebrand Training Program without having successfully passed all vendor examinations, the student may re-attend that program for a period of one year. Students will only be responsible for accommodations and vendor exam fees.
ITIL - Service Capability (Stream 2) - Prerequisites
This course offers a natural career development path for practitioner staff who already hold the ISEB/EXIN ITIL® Foundation Certificate.
Before taking the course it is recommended, though not required, that candidates have exposure to basic concepts in IT and related work experience of at least two years.
Professional Qualifications:
The course forms part of the ITIL® Intermediate qualification programme.We interview all applicants for the course on their technical background, degrees and certifications held, and general suitability. If you get through this screening process, it means you stand a great chance of passing.
Firebrand Training is an immersive training environment. You must be committed to the course. The above prerequisites are guidelines, but many students with less experience have other background or traits that have enabled their success in accelerated training through Firebrand Training.
Information provided is for information purposes only and no guarantees are made with regards to accuracy. It is advised that all details are checked prior to making a booking. Contents © 1999 - 2012. All rights reserved.
