Service Capability (Stream 1)

Our approach is highly varied and interactive to keep your attention, promote teamwork, and reinforce knowledge gained through hands-on learning.
You will:
Be Immersed into a distraction-free environment - escaping your normal routine and focusing purely on learning.
Experience Accelerated Learning methods – designed to help you learn much more quickly, spend less time out of the office, and see returns from your investment straight away.
Be Measured through on-site exam testing - creating a complete feedback loop that ensures you understand the subject thoroughly.
With Firebrand Training, you will learn more.
This information has been provided as a helpful tool for candidates considering certification. Benefits of certification determined through studies do not guarantee any particular personal successes. Firebrand Training provides a guarantee of obtaining certification at the camp, but does not make any guarantees about personal successes or benefits of obtaining certification.







ITIL - Service Capability (Stream 1) - Curriculum
Our accelerated ITIL course is the most effective, efficient way to get ITIL certified.
We’ve designed our curriculum to prepare you for 2 ITIL exams sat during the program.
You’ll cover the following content:
Service Offerings & Agreement (SOA)

• Service Management as a Practice


• Processes across the Service Lifecycle pertaining to the Service Offerings and Agreement curriculum


• Service Portfolio Management which provides documentation for services and prospective services in business terms


• Service Catalogue Management which is concerned with the production and documentation of the Service Catalogue from a business and a technical viewpoint


• Service Level Management which sets up a Service Level Agreement (SLA) structure and ensures that all SLAs have an underpinning support structure in place


• Demand Management which identifies Patterns of Business Activity to enable the appropriate strategy to be implemented


• Supplier Management which ensures all partners and suppliers are managed in the appropriate way and includes contract management


• Financial Management which includes ensuring understanding of the service value and the management of all financial considerations


• Business Relationship Managers who have responsibility to represent customers and ensure the Service Catalogue and Portfolio have the right needs


• Operational activities of processes covered in other lifecycle phases such as Incident and Change Management


• Common Service Operation activities related to Service Offerings and Agreement


• Organizing for Service Operation which describe functions to be performed within Service Offerings and Agreement


• Service Offerings and Agreement roles and responsibilities


• Technology and Implementation Considerations


• Challenges, Critical Success Factors and risks


• CSI as a consequence of effective Service Offerings and Agreement.

Planning, Protection & Optimisation (PPO)

• Service Management as a Practice


• Processes across the Service Lifecycle pertaining to the practice elements within Planning, Protection & Optimization


• Capacity management as a capability to realise successful service design


• Availability management as a capability to realise successful service design


• IT Service Continuity Management as a capability to support overall Business Continuity Management


• Information Security Management as part of the overall corporate governance framework


• Common Service Operation activities related to Planning, Protection & Optimization


• Organizing for Service Operation which describe functions to be performed within Planning, Protection & Optimization


• Planning, Protection & Optimization roles and responsibilities


• Technology and Implementation Considerations


• Challenges, Critical Success Factors and risks


• Continuous Service Improvement as a consequence of effective Planning, Protection & Optimization

ITIL - Service Capability (Stream 1) - Exam Track
You'll be prepared for, and sit the following exams on site:

• ITIL® Service Capability – Service Offerings & Agreements


• ITIL® Service Capability – Planning, Protection & Optimisation

The examinations each consist of a complex multiple choice, closed book paper of 8 questions, to be answered within 90 minutes. (Candidates sitting the examination in English and who do not have English as their first language will be allowed 120 minutes to allow use of a dictionary.) The pass mark will be 70% or more.

Successful candidates will be awarded 4 credits towards the ITIL® Expert qualification for each exam passed.







ITIL - Service Capability (Stream 1) - What's Included
With Firebrand, you benefit from top-quality education in an all-inclusive course package specifically designed for the needs and ease of our students. We attend to every detail so you can focus solely on your studies and certification goals.
You’ll get a robust set of course materials that cater to each of our three key individual learning styles (auditory, visual, and kinaesthetic-tactile) - critical for a successful learning experience.
And there's more. Along with daily lectures, exercises, and review sessions, you’ll also get:
Our Certification Programs include*

• Intensive Hands-on Training Utilising our (Lecture | Lab | Review)TM Delivery


• Comprehensive study materials and courseware - we adapt official curriculum to address the demands of accelerated learners


• Self-testing software and/or mock exam papers
  
• Fully instructor-led program with 24 hour lab access


• Exam vouchers


• On site testing


• Accommodation, all meals, drinks and snacks


• Our Certification Guarantee - because we're sure you'll pass first time, if don’t pass your exams, come back to the course within a year and you only pay for accommodation and exam vouchers - everything else is free

* Please note:

• Our ISC(2) Cissp CBK Review program differs from normal course delivery. For more details, speak to us on 080 80 800 888.


• Exam vouchers for our (ISC)2 certifications need to be purchased directly from (ISC)2


• On site testing is not included in our Scrum, ISACA or PMI certifications

Our instructors teach to accommodate every student's learning needs through individualised instruction, hands-on labs, lab partner and group exercises, independent study, self-testing, and question/answer drills.
Firebrand Training has dedicated, well-equipped educational facilities where you will attend instruction and labs and have access to comfortable study and lounging rooms. Our students consistently say our facilities are second-to-none.
Examination Passing Policy
Should a student complete a Firebrand Training Program without having successfully passed all vendor examinations, the student may re-attend that program for a period of one year.  Students will only be responsible for accommodations and vendor exam fees.








ITIL - Service Capability (Stream 1) - Prerequisites
This course offers a natural career development path for practitioner staff who already hold the ISEB/EXIN ITIL® Foundation Certificate.
Before taking the course it is recommended, though not required, that candidates have exposure to basic concepts in IT and related work experience of at least two years.

Professional Qualifications:
The course forms part of the ITIL® Intermediate qualification programme.We interview all applicants for the course on their technical background, degrees and certifications held, and general suitability. If you get through this screening process, it means you stand a great chance of passing.
Firebrand Training is an immersive training environment. You must be committed to the course. The above prerequisites are guidelines, but many students with less experience have other background or traits that have enabled their success in accelerated training through Firebrand Training.