Foundation Certification

ITIL - Foundation Certification - Benefits

Having proof of your skills and knowledge gives you the edge
over other candidates when applying for a job. An ITIL Foundation Training Course provides a systematic and professional approach to
the management of IT service provision. Adopting its guidance can provide benefits such as:

• improved IT services through the use of proven best practice processes


• improved customer satisfaction through a more professional approach to service delivery


• standards and guidance


• improved productivity


• improved use of skills and experience

Certification provides companies with skilled employees, leading to:

• Maximized
  efficiencies in recruiting, hiring, training and
  promoting employees
  


• Operational
  improvements and greater efficiencies
  organization-wide
  


• 
  Reducing costs through the greater efficiencies
  


• 
  improved delivery of third party services through the specification of ITIL or ISO/IEC 20000 as the standard for service delivery in services procurements


• 
  Increased productivity as certified professionals are able to perform at accepted industry standards

Who should earn a ITIL Certification?

An ITIL Foundation Training Course is important for all
types of IT - and IT related professionals, for
recent career starters and
business professionals to experienced and certified
IT professionals who want to optimise the IT Service
Management.


ITIL Foundation Training Course is aimed at:

• IT service providers


• IT directors and managers


• CIOs

It will also benefit:

• business managers


• customers & end-users involved in building good relationships with their IT service providers


• plus any organisation that depends on IT Services

Other training providers rely heavily on lecture, self-testing and self-study.
Our approach is highly varied and interactive to keep your attention, promote teamwork, and reinforce knowledge gained through hands-on learning.
You will:
Be Immersed into a distraction-free environment - escaping your normal routine and focusing purely on learning.
Experience Accelerated Learning methods – designed to help you learn much more quickly, spend less time out of the office, and see returns from your investment straight away.
Be Measured through on-site exam testing - creating a complete feedback loop that ensures you understand the subject thoroughly.
With Firebrand Training, you will learn more.
This information has been provided as a helpful tool for candidates considering certification. Benefits of certification determined through studies do not guarantee any particular personal successes. Firebrand Training provides a guarantee of obtaining certification at the camp, but does not make any guarantees about personal successes or benefits of obtaining certification.







ITIL - Foundation Certification - Curriculum
Firebrand Training provides thorough instructor-led training to ensure that you learn the fundamentals, obtain hands-on skills and earn your certification. You will emerge able to immediately apply your new knowledge in your career environment.




Module Description


-




Service Management Essentials


Breakfast




Foundation Certificate Examination


EXIN Foundation Certificate in IT Service Management




Course program in detail

• Incident Management
  
  
  
  • Definition of an incident, description of Incident Control
  
  
  
  


• Problem Management
  
  
  
  • Definition of a problem and known error, proactive problem management
  
  
  
  


• Configuration Management
  
  
  
  • Defining a configuration item and the configuration management database; impact of Configuration Management on other IT processes
  
  
  
  


• Change Management
  
  
  
  • Definition of a change and request for change (RFC); description of change control and change procedures; role of the change advisory board (CAB) and CAB/EC (for handling urgent changes)
  
  
  
  


• Release Management
  
  
  
  • Scope and concepts; definition of definitive software library (DSL) and definitive hardware store (DHS); description of planning, testing and implementing
  
  
  
  


• Service Level Management
  
  
  
  • Definition of a service catalogue; identifying, negotiating, monitoring and reviewing service level agreements (SLAs)
  
  
  
  


• Financial Management for IT Services
  
  
  
  • Reviews of budgeting, charging and IT accounting; analysis of running costs and charging policies
  
  
  
  


• Availability Management
  
  
  
  • Review of reliability, availability, resilience, maintainability and serviceability, calculating availability, review of planning, monitoring and reporting
  
  
  
  


• Capacity Management
  
  
  
  • Review of application sizing, workload, performance, demand and resource management and their inputs to modelling, definition of the capacity management database and contents of the capacity plan
  
  
  
  


• IT Service Continuity Management
  
  
  
  • Review of Business Continuity, Business Impact Analysis, Risk Analysis and Risk Management and looking at the various different recovery options available and their appropriateness for the different levels of criticality of services
  
  
  
  


• Service Desk
  
  
  
  • Review of the Service Desk function, the metrics employed, the structures of desk to be considered and the role the Service Desk plays in Incident Management
  
  
  
  

Foundation V3

• Service Management as a practice
  
  
  
  • Definition of a Service and Service Management as a practice
  
  
  • Describe the concept of Good Practice
  
  
  • Define and distinguish between Functions, Roles and Processes
  
  
  • The process model
  
  
  • List the characteristics of processes
  
  
  
  


• The Service Lifecycle
  
  
  
  • Understand the Service Lifecycle
  
  
  • Describe the structure, scope, components and interfaces of the ITIL Library
  
  
  • Account for the main goals and objectives and value to the business of each phase in the Lifecycle for Service Strategy, Service Transition, Service Design Service
  
  
  • Operation and Continual Service Improvement
  
  
  
  


• Generic concepts and definitions
  
  
  
  • Define some of the key terminology and explain the key concepts of Service Management
  
  
  
  


• Key Principles and Models
  
  
  
  • Comprehend and account for the key principles and models of Service Management and to balance some of the opposing forces within Service Management
  
  
  
  


• Processes
  
  
  
  • Understand how the Service Management processes contribute to the Service Lifecycle, to explain the high level objectives, scope, basic concepts, activities, key metrics (KPI’s), roles and challenges for five of the core processes and to state the objectives, some of the basic concepts and roles for fifteen of the remaining processes
  
  
  
  


• Functions
  
  
  
  • Explain the role, objectives, organizational structures, staffing and metrics of the Service Desk function and to state the role, objectives and overlap of three other functions
  
  
  
  


• Roles
  
  
  
  • Account for be aware of the responsibilities of some of the key roles in Service Management and to recognize a number of the remaining roles described in other Learning Units
  
  
  
  


• Technology and Architecture
  
  
  
  • List some generic requirements for an integrated set of Service Management Technology
  
  
  • Understand how Service Automation assists with integrating Service Management processes
  
  
  
  

ITIL - Foundation Certification - Exam Track
The ITIL foundation examination format is

• Multiple choice


• One hour duration


• 40 questions


• Pass mark is 65% (26/40)


• Closed book

Successful candidates will be awarded 2 credits towards the ITIL® Expert qualification for each exam passed.








ITIL - Foundation Certification - What's Included
With Firebrand, you benefit from top-quality education in an all-inclusive course package specifically designed for the needs and ease of our students. We attend to every detail so you can focus solely on your studies and certification goals.
You’ll get a robust set of course materials that cater to each of our three key individual learning styles (auditory, visual, and kinaesthetic-tactile) - critical for a successful learning experience.
And there's more. Along with daily lectures, exercises, and review sessions, you’ll also get:
Our Certification Programs include*

• Intensive Hands-on Training Utilising our (Lecture | Lab | Review)TM Delivery


• Comprehensive study materials and courseware - we adapt official curriculum to address the demands of accelerated learners


• Self-testing software and/or mock exam papers
  
• Fully instructor-led program with 24 hour lab access


• Exam vouchers


• On site testing


• Accommodation, all meals, drinks and snacks


• Our Certification Guarantee - because we're sure you'll pass first time, if don’t pass your exams, come back to the course within a year and you only pay for accommodation and exam vouchers - everything else is free

* Please note:

• Our ISC(2) Cissp CBK Review program differs from normal course delivery. For more details, speak to us on 080 80 800 888.


• Exam vouchers for our (ISC)2 certifications need to be purchased directly from (ISC)2


• On site testing is not included in our Scrum, ISACA or PMI certifications

Our instructors teach to accommodate every student's learning needs through individualised instruction, hands-on labs, lab partner and group exercises, independent study, self-testing, and question/answer drills.
Firebrand Training has dedicated, well-equipped educational facilities where you will attend instruction and labs and have access to comfortable study and lounging rooms. Our students consistently say our facilities are second-to-none.
Examination Passing Policy
Should a student complete a Firebrand Training Program without having successfully passed all vendor examinations, the student may re-attend that program for a period of one year.  Students will only be responsible for accommodations and vendor exam fees.








ITIL - Foundation Certification - Prerequisites
There are no formal entry requirements for the course or examination, but it is assumed that all delegates will have a basic knowledge of IT.
The course will be suitable for

• Staff entering an IT environment who might have day-to-day responsibilities within one or more of the service management disciplines


• Staff working in an IT service management discipline who wish to broaden their understanding of how their role fits into the wider service management framework


• Other staff whose effectiveness would be enhanced by a greater awareness and understanding of best practices in IT service management

It is strongly recommended that delegates attend an accredited training course.
The Certificate is also a prerequisite for the ISEB Manager's Certificate in IT Service Management.We interview all applicants for the course on their technical background, degrees and certifications held, and general suitability. If you get through this screening process, it means you stand a great chance of passing.
Firebrand Training is an immersive training environment. You must be committed to the course. The above prerequisites are guidelines, but many students with less experience have other background or traits that have enabled their success in accelerated training through Firebrand Training.