Achieving Results Through Assertiveness
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This course is designed for anyone who;
* Would benefit if they could communicate more clearly & directly.
* Could improve their performance at work through enhanced confidence.
* Is always 'swamped' because they find it difficult to decline requests.
* Does not get the best out of colleagues who might describe them as 'aggressive'.
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Further Details
By the end of the workshop, participants will be able to;-
* Identify the characteristics of assertive, aggressive and passive behaviour.
* Identify 3 steps to improve their personal confidence.
* Handle praise and criticism both as giver & receiver.
* Plan to overcome the difficulties they experience when saying 'no'.
* Describe how to cope with aggressive or passive behaviour in others.
* Demonstrate how to communicate more effectively by the practical use of different levels of assertive behaviour.
* Write a plan to improve their effectiveness at work by implementing techniques to behave more assertively.
This is a 1 day course, in central London, from 9.30am to 5pm.
Available on the following dates;-
*22.07.04*
*29.09.04*
We operate on a maximum of 12 participants, to ensure that each delegate benefits fully from the training provided.
The cost for the training includes lunch, all training materials and delegate packs.
*****EACH FULL-PAYING DELEGATE HAS THE OPTION OF A SECOND PLACE FOR HALF-PRICE!! THAT'S 2 PEOPLE ON THE SAME COURSE FOR ONLY £450(+VAT)*****
This Training Course is taught in classrooms in the following locations:
Chester
Doncaster
Information provided is for information purposes only and no guarantees are made with regards to accuracy. It is advised that all details are checked prior to making a booking. Contents © 1999 - 2012. All rights reserved.
