Assertiveness at Work

Assertiveness at work is a short course at level 2 that will help you to take responsibility for yourself and your actions. It will develop your confidence in asserting your rights and standing up for what you believe in. It will help you in negotiations both in acknowledging others and in promoting a mutually beneficial outcome.
Benefits

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  Develop business-oriented skills


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  Offers a flexible alternative to face-to-face training courses

Aims of the course
The course aims to enable you to:

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  Define what is meant by assertive behaviour


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  Clarify your basic rights as a human being, which you share with others


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  Decide how assertive behaviour can help you deal with other people


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  Practice a range of assertiveness techniques


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  Be aware of cultural differences


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  Identify cultural differences that are likely to affect assertiveness


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  Take responsibility for your own learning

Study Method
The course is designed for study by distance learning at work or at home.  Students receive course manual, assignments and study guide plus full tutor support by e-mail and post. We will send the full course out by courier and then you work through the course completing the assignment which you then send off to your tutor for marking.
Qualification
Level 2 this is part of a series of non-accredited short courses.
Assessments
Assessment takes the form of a series of tutor marked assignments. You will also receive a UK Open Learning Certificate in assertiveness at work. There is no final exam for this course. There is no word count for the assignments; however you do have to prove to your tutor that you have fully understood the assignment.
Entry Requirements
There are no entry requirements for this course, just a willingness to learn.
Timescale
The programme takes place over a timescale to suit the student.  Once registered, tutor support is available for up to one year or until completion whichever is the soonest. You need to allow around 30 study hours.
Tutor Support
Throughout the course, students will receive tutor support by email and by post for a full year from the date they receive the course.
Course Outline
Unit 1: What is assertiveness?
Working through this unit will enable you to:

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  Define assertive behaviour by distinguishing between assertiveness, aggression and non-assertiveness


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  Identify your rights

Unit 2: How can assertiveness help you?
Working through this unit will enable you to:

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  Assess your behaviour in a range of situations


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  Decide which situations would benefit from more assertive behaviour

Unit 3: The building blocks of assertive behaviour
Working through this unit will enable you to develop your skills in:

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  Use other building blocks of assertiveness


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  Appropriate body language


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  Listening actively


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  Owning your thoughts- being clear about them and taking responsibility for them

Unit 4: Practicing assertive techniques