Complaints Management
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1 Day Course
Most people don’t complain, they simply take their business elsewhere. However, a complaint well handled can in fact lead to increased business and potentially to new customers.
This course is designed to show you how to make the most of complaints, and how to deal with negative feedback in a positive way.
Benefits of the course
You will leave the training course and be able to:
Understand what your customers’ expectations are
Define your processes for complaint management
Identify potential weaknesses in your own processes
Implement changes to improve the systems
Effectively monitor and review the complaint handling process
Outline of the course
Defining complaints
Understanding customer expectations
Mapping customer focused processes
Creating a customer focused culture
Managing the complaint
Evaluating and reviewing the effectiveness of the complaints process
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Further Details
All courses are conducted on site at the clients’ premises
All attendees receive a certificate of attendance.
Courses are priced on a per day basis, rather than per person, so the more attendees you have, the cheaper to course becomes.
£650 per day ÷ 12 attendees = approx £54 per person!!!
If you don't have many candidates, and want to make it cost effective, why not consider asking other local companies if they have anyone requiring training, so you can share the cost!
This Training Course is offered "in house" at the following locations:
Kirkwall
Durham
Darlington
Harrogate
Hull
Leeds
Wakefield
York
Blackburn
Bradford
Bolton
Chester
Crewe
Blackpool
Huddersfield
Halifax
Liverpool
Lancaster
Manchester
Oldham
Preston
Stockport
Warrington
Wigan
Cambridge
Colchester
Derby
Doncaster
Ipswich
Leicester
Lincoln
Nottingham
Norwich
Peterborough
Sheffield
Birmingham
Coventry
Stoke on Trent
Telford
Dudley
Hereford
Northampton
Worcester
Walsall
Wolverhampton
Newport
Shrewsbury
Bournemouth
Bristol
Dorchester
Gloucester
Plymouth
Swindon
Salisbury
Taunton
Torquay
St. Albans
Brighton
Chelmsford
Canterbury
Guildford
Hemel Hempstead
Luton
Medway
Milton Keynes
Oxford
Portsmouth
Reading
Redhill
Stevenage
Slough
Southampton
Southend on Sea
Tonbridge
Bromley
Croydon
Dartford
London E
London EC
Enfield
Harlow
Ilford
Kingston upon Thames
London N
London NW
Romford
London SE
Sutton
London SW
Twickenham
Southall
London W
London WC
Watford
Information provided is for information purposes only and no guarantees are made with regards to accuracy. It is advised that all details are checked prior to making a booking. Contents © 1999 - 2012. All rights reserved.
