Further Details
Dealing with conflict resolution and difficult people
'Yes, but not today' is how people usually feel about this issue. Not surprisingly we all feel that we need to prepare to handle conflict or people who we find difficult.
Most people see conflict as indicative of a problem. Disagreement feels uncomfortable and threatening. When there's no open conflict we can carry on as though things are all right even if we know they aren't. The main reason to engage in conflict is to reach a resolution. Without resolution, conflict merely becomes an opportunity to recycle old arguments and disagreements. With resolution conflict can be rewarding and exciting and can move things forward.
Conflict and Difficult People has a mixture of theory and practical exercises designed to help delegates constructively engage with conflict rather than avoid it.
Tailored specifically to each group Conflict and Difficult People is designed to help delegates deal more effectively with difficult situations and people.
* The purpose of conflict
* Getting to the heart of the problem
* Dealing with uncomfortable feelings
* Defining a difficult person
* Using honesty and agreement
* Turning arguments into discussions
* Defusing blame
* Active listening and responding
* Understanding the roles people play
* Achieving a different outcome
* Dealing with strong feelings
* Delivering bad news
* Feeding the solution not the problem
* Creating win-win: achieving resolution
For groups of four to eight people
Guide price
£395.00 per delegate |
