Reception & Telephone Skills
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This course will provide you with a comprehensive knowledge of how to deal with people in a receptionist role. The course will teach you how to create a positive customer perception through your appearance, tone of voice, customer service and communication style. Telephone call handling will also be explored to give you all the skills you need to become a great shop window for your organisation.
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Further Details
This is a 1 day course.
Topics covered:
The Person:
Image – Looking and feeling part
The positive approach
Two-way communication
Handling and taking over at break
Handling the awkward person
Greeting visitors
Keeping visitors waiting
Appearance
The Telephone:
Basic ground rules – The Do’s and Don’ts!
Call introduction – external and internal calls
Call ending
Achieving “Two Way Communication”
Handling difficult callers
Voice
Effective speaking
Your responsibilities
Message taking and relaying
Barriers to perfection
Helpful and hindering mannerisms
This course includes:
A fresh buffet lunch
Comprehensive course materials
Ongoing Support
Free parking
This Training Course is taught in classrooms in the following locations:
Cardiff
Information provided is for information purposes only and no guarantees are made with regards to accuracy. It is advised that all details are checked prior to making a booking. Contents © 1999 - 2012. All rights reserved.
