Further Details
Benefits
Those who attend will be able to demonstrate excellent interpersonal skills in a variety of situations.
Objectives
lTo describe the basic principles of interpersonal skills.
·To apply these skills and techniques during activities and exercises.
·To develop a range of practical skills and techniques for use at work.
Course Outline
Communication Skills
Assertiveness Skills
Group Decision Making
Resolving Conflict
Perception and how other people see us
Listening and written communication skills
Body language and self-image
Presenting to others
The benefits of assertive behaviour
Developing a range of skills and techniques
Dealing with aggressive and passive behaviour in others
The benefits of working in teams
Group dynamics and team roles
Problem solving and decision taking
Negotiating with the team
Influencing and persuading skills.
- handling difficult people and situations
Assessment Process
The assessment process in ongoing throughout the course and should the student reach the required standard a certificate acknowledging achievement will be issued.
WEST LOTHIAN IT TRAINING & CONSULTANCY LTD
Guide price
Discounts for Groups |
