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Handling Conflict & Discipline

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Training course summary

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Course Duration – 1 Day Who Should Attend Those who need to handle conflict and deal with discipline in the workplace. Prerequisites None Introduction This course is aimed at setting out the processes and procedures for dealing with conflict and discipline issues in the workplace.

Regions:
Delivery:
  • Public
Category:
Difficulty:
  • Introductory

Further Details

Benefits
Delegates will be able to understand the need for disciplinary processes and procedures, demonstrate a knowledge of the organisation’s Disciplinary Procedure and conduct a disciplinary interview.

Objectives
·Describe the basic principles of effective discipline
·Develop a range of practical techniques for handling conflict and discipline
·Apply the techniques in accordance with a disciplinary procedure

Assessment Process:
The Assessment process is ongoing throughout the course and individuals reaching the required Standard will be issued with a Certificate of Achievement.

Course contact:
Contact Debbie or Patricia on 01506-602687, or by e-mail Debbie@westlothianit.co.uk or patricia@westlothianit.co.uk

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