ITIL V3 Foundation Training
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Delegates who attend this ITIL training course will be able to explain the role, objectives, organisational structures, staffing and metrics of the Service Desk function and to state the role, objectives of the other three functions which are:
* Application Management
* Technical Management
* IT Operations Management
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Further Details
ITIL Foundation Training Course Content:
Gain an understanding of Service Management as a practice
Gain an understanding of the Service Life Cycle
ITIL Training Key Concepts
ITIL Processes
Roles
ITIL foundation objectives
Technology and Architecture
This Training Course is taught in classrooms in the following locations:
Brighton
Information provided is for information purposes only and no guarantees are made with regards to accuracy. It is advised that all details are checked prior to making a booking. Contents © 1999 - 2012. All rights reserved.
