Professional Telephone Techniques
Sponsored links
This is a highly participative course is designed for all staff who at some moment within their working life will have the opportunity to impress the customer with efficiency, courtesy and professionalism when dealing on the telephone. The customer that receives good customer care will call again.
| Delivery: |
|
| Regions: |
|
| Category: |
Further Details
Course Objectives
By the end of the Course delegates will have:
• Recognised the importance in dealing with the customer on the telephone
• Agreed the most effective way of processing a call
• Demonstrated their ability to prepare to make a telephone call
• Recognised the importance of the voice and use of the positive language in establishing a relationship over the telephone
• Developed effective questioning and listening skills
• Determined the most effective means of giving information
• Established an effective method of taking and passing on messages
• Recognised the need to ‘own’ the problem
• Demonstrated their ability to deal with complaints
This Training Course is taught in classrooms in the following locations:
Edinburgh
Leeds
Newcastle
Manchester
Cambridge
Ipswich
Nottingham
Norwich
Peterborough
Birmingham
Bristol
Milton Keynes
London EC
Information provided is for information purposes only and no guarantees are made with regards to accuracy. It is advised that all details are checked prior to making a booking. Contents © 1999 - 2012. All rights reserved.
