Professional Reception Skills

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This is a highly participative course is designed for all staff who are the first point of contact within the Organisation. They can influence the callers opinion of the Company and will have the opportunity to impress the customer with efficiency, courtesy and professionalism. The customer that receives good customer care will call again.

Delivery:
  • Classroom
Regions:
  • Scotland
  • North East England
  • North West England
  • The East Midlands
  • The West Midlands
  • South West England
  • South East England
  • London
Category:

Further Details

Course Objectives

By the end of the Course delegates will have:

• Recognised the importance in of the receptionist’s role, receiving visitors, presenting the right image
• Practised dealing with the customer on the telephone
• Agreed the most effective way of processing a call
• Demonstrated their ability to prepare to make a telephone call
• Recognised the importance of the voice and use of the positive language in establishing a relationship over the telephone
• Developed effective questioning and listening skills
• Determined the most effective means of giving information
• Established an effective method of taking and passing on messages
• Recognised the need to ‘own’ the problem
• Demonstrated their ability to deal with complaints

This Training Course is taught in classrooms in the following locations:
Edinburgh
Leeds
Newcastle
Manchester
Cambridge
Ipswich
Nottingham
Norwich
Peterborough
Birmingham
Bristol
Milton Keynes
London EC

Guide Price: £365